Service Desk Specialist

Company Description

At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote collaboration tools, comprehensive IT support, data analytics, and business process automation. Digital Remote Services is committed to reliability, security, and innovation to ensure your business thrives in a connected, digital-first world.

Role Description

This is a full-time remote role for an L2 Service Desk professional. The L2 Service Desk role involves providing advanced technical support, troubleshooting complex issues, and assisting with system maintenance and cybersecurity. The individual will handle service desk requests, escalate issues when necessary, and contribute to the overall efficiency of the IT support team.

Qualifications

• Technical Support and Troubleshooting skills
• Experience in Service Desk and Help Desk Support
• Knowledge of Information Technology systems and practices
• Strong problem-solving abilities and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently in a remote environment
• Previous experience in IT or a related field is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field