Posted:1 day ago|
Platform:
Remote
Contractual
The CGPTE Application Support Specialist provides front-line technical support for ChatGPT Enterprise users, delivering timely triage, resolution, and escalation of user issues. This role is critical to ensuring successful user adoption and satisfaction during the enterprise rollout.
• 1-3 years of experience in technical support, help desk, or customer service roles
• Experience with ServiceNow ticketing system preferred
• Experience supporting enterprise software applications
• Familiarity with AI tools or chatbot technologies preferred • Strong troubleshooting and analytical problem-solving skills
• Proficiency with ServiceNow ticketing system and workflow processes
• Understanding of enterprise authentication systems (SSO, SAML, etc.)
• Basic knowledge of web technologies and browser-based applications
• Familiarity with Microsoft Office 365 and enterprise productivity tools
• Associate's degree in Information Technology, Computer Science, or related field preferred
• Relevant certifications in customer service or technical support preferred
• ITIL Foundation certification preferred but not required
Insight Global
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