Service Desk Specialist

4 - 7 years

0 - 2 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

TCS Hiring Service Desk

Exp-4 to 6 Yrs

Location-Bangalore

Preferred candidate profile

Must Have-

- Infrastructure technical support experience

- Willingness to work in night shifts and weekends

- Good functional knowledge of desktop/hardware/messaging/networks

Excellent communication skills

Roles & Responsibilities

1.Voice and chat support

2.Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support

3.Excellent Customer handling/soft skills

4 Logging incidents and service requests and manage their lifecycle

Willingness to learn

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Tata Consultancy Services

Information Technology and Consulting

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