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KVC CONSULTANTS LTD
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Service Desk Executive @ PUNE /Banglore Rs 4 LPA

Service Desk Executive @ PUNE /Banglore Rs 4 LPA

KVC CONSULTANTS LTD

1 - 5 years

4 Lacs

Pune Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Service Desk Ticketing IT Helpdesk L1 Support Servicenow CAPGEMINI SLA I HEXAWARE Active Directory Active Directory Support IT Service Desk Technical Helpdesk Ticketing Tools Technical Support WIPRO Technical Voice Process MS Office Outlook International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

We Are Hiring For

Job Location :

Salary : Rs 4.20 LPA

Language: Proficient in English (Read + Write + Speak )

Role purpose:

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests

Roles and Responsibilities ---

Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database
Adherence to policies and procedures, closure of open calls after resolution.

Mandatory Language Skill: Prior SD experience and excellent English speaking skills

" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune

Schedule your interview kindly call or drop your resume on the given numbers

HR DIVYA 9821182650

HR YAGYANSHI 9821182648

HR VANSHIKHA 9628373762

HR AREESHA 9628373763

HR LAIBA 9654201996

HR SIYA 7565006262

NO PLACEMENT CHARGES

KVC CONSULTANTS LTD

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