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KVC CONSULTANTS LTD
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Service Desk Executive @ PUNE /Banglore Rs 4 LPA

Service Desk Executive @ PUNE /Banglore Rs 4 LPA

KVC CONSULTANTS LTD

1 - 6 years

4 - 6 Lacs

Pune Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Service Desk Ticketing IT Helpdesk L1 Support Servicenow SLA I Active Directory Active Directory Support IT Service Desk Technical Helpdesk Ticketing Tools Technical Support Technical Voice Process MS Office Outlook International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 6 LPA FOR 2 YEARS PLUS EXP Salary : Rs 4 LPA FOR 1 YEARS PLUS EXP FREHSERS -- Rs 3 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore Schedule your interview kindly call or drop your resume on the given numbers HR VANSHIKHA 9628373762 HR YAGYANSHI 9821182648 HR AREESHA 9628373763 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD

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KVC CONSULTANTS LTD

kvc-consultants.com

Management Consulting

London

50 Employees

159 Jobs

Key People

John Doe

CEO
Jane Smith

Chief Operating Officer
David Brown

Chief Financial Officer

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Service Desk Executive @ PUNE /Banglore Rs 4 LPA

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Service Desk Executive @ PUNE /Banglore Rs 4 LPA

Experience & Salary

Skills Required

Work Mode

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Job Description

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