Service Desk Engineer

Axicorp

3 - 8 years

7 - 11 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:1 day ago| Platform:

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Skills Required

service level talent acquisition soc service desk windows customer service asset management security operations recruitment business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Maintains essential infrastructure such as office networks, staff laptops, telephone systems, and other critical components necessary for ongoing business operations.
Diagnose and resolve IT incidents, requests, tasks, and problems.
Installation, configuration, and maintenance of hardware and software (Device provisioning, Operating system (Windows and Mac) and applications such as MS 365 office Suite, AD, Intune.
Work with the Technology Operations team to support normal operations and/or make changes/upgrades.
Document standards and procedures to facilitate troubleshooting.
Software and Hardware Asset management
Tickets/Incidents are acknowledged on time and business user expectations are set and kept up to date on their ticket progress. Incidents are properly updated with all relevant information.
Maintain a high degree of customer service for all support queries to ensure that service level standards are exceeded, and SLAs met.
Liaising with IT vendors.
Flexible and willing to work out of business hours when required, occasional weekend work may be required to support business critical systems outside of normal operating hours

Key Requirements:

Proven experience in IT support or service desk environments.
Strong knowledge of Microsoft technologies (Windows, Intune, Office 365, Azure, Exchange).
Hands-on experience with hardware troubleshooting (laptops, desktops, peripherals, phone systems).
Familiarity with service desk tools, ticketing systems, and ITIL practices.
Good understanding of security operations (SOC exposure is a plus).
Excellent problem-solving skills and a customer-focused mindset.
Strong communication and teamwork skills.

Axis bag of delights

Competitive and attractive compensation.
Extensive learning opportunities, such as professional training and certifications and soft skills development.
18 annual leave days per year.
12 sick days leave per year.
Public holidays as declared by local government.
Maternity leave as per law.
Health Insurance.

Axis interview journey

Talent Acquisition Interview (45 minutes)
Tech Interview (1 hour)
Hiring Manager Interview (30 minutes)

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