Service Desk Engineer

- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.- Resolve client issues by providing timely and accurate solutions.- Communicate effectively with clients to understand their needs and address their concerns.- Collaborate with internal teams to ensure the smooth functioning of systems.- Maintain a deep understanding of the product to accurately define client issues.- Design and implement resolutions based on product knowledge.- Provide exceptional customer service and support to clients.- Continuously update knowledge and skills to stay up-to-date with the latest developments in the field.

- Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of IT service management principles and practices.- Excellent communication and interpersonal skills.- Ability to analyze and solve problems efficiently.- Knowledge of incident management and ticketing systems.- Familiarity with ITIL framework and processes.- Ability to work effectively in a team and collaborate with cross-functional teams.