Service Delivery Ops Team Lead

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

What are we looking for?

• Written and verbal communication
• Oversee and manage the day-to-day operations (International Payments, Cheque Operations), ensuring efficient and customer-centric services.
• Responsible for delivering time sensitive and critical electronic payments.
• Review electronic payments, payment investigations, reconciliations, Charge back, ATM, ACH credits & Debits, Manual wire transfers
• Sound knowledge in international payment and clearing process (ACH reconciliations)
• Expertise in Payment systems and Mechanisms and good understanding of Payment products – Cheque, Cross Border Payments, Payment Exceptions
• Good oral and written communication are must since the process involves sending emails to client/vendor.
• Client facing or client interaction experience is must as the process requires direct interaction with client or vendors.
• Should drive the team to provide work product within the stringent timeline and improved quality.
• Responsible for allocation, recon, daily and monthly reports or dashboards
• Should work independently with or without supervision.
• Realize accountability and ensure the team completes the task at hand and on time.
• Involves high level of critical thinking and independent decision making.
• Fraud Risk Management
• Strong governance in managing team members, leads and resolving people disputes. Addressing issue through appropriate conversation and finding solution
• Act as business advisor, who can oversee planning, implementation and tracking of any short-term project. Creation of client value ideas and streamlining automation projects.
• Take the lead role in resolving critical issues raised during operations and proactively manage and monitor control efficacy to ensure potential risk is minimized
• Effectively communicate significant production updates and challenges to management on timely manner
• Demonstrate sound judgement, forward thinking and impactful problem-solving skills to resolve team issues in accurate and timely manner
• Demonstrate ability to analyse data, identify trends and variances, draw conclusions and put forward recommendations that are insightful and address improvements for current and future needs of the business
• Excellent written and verbal communication skills and demonstrated ability to provide robust and relevant financial advice to key internal stakeholders
• Headcount tracking and reporting in liaison with the Business Managers, Central PMO Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
• Preferably Commerce Graduate
• Candidates should have experience in electronic payments, payment investigations and reconciliations with team handling experience
• Experience in Automation identification and process reengineering
• Increase and maintain the team s client portfolio through business development techniques
• Proactive approach and attention to details in analysing the process and build process framework in managing the risk parameters
• Ensuring to have strong governance on all the cost metrics and plan in leading more of revenue generating role
• Creating road map for individuals based on there performance and staging them for promotion
• Work with manager on Adhoc activities for new project proposal and sharing insights based on experiences
• Core Retail Banking products
• Team management and analytical skills
• Written & Oral Communication
• Client and operations skills
• Problem-Solving
• Strategic Thinking
• Decision-Making