Service Delivery Ops Associate Manager

Skill required: Order to Cash - Collections Processing
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The role of the Collector is to ensure the prompt collection of payments within the stipulated payment terms, with the aim of optimizing Accounts Receivable (A/R) and enhancing the percentage of current AR, while minimizing write-offs. This role involves regular interaction with the client’s Sales/Operations Organization, along with other internal departments. Additionally, the Collector will maintain external communication with the assigned client portfolio.
What are we looking for? • Ensure effective and timely communication, provide clear messaging and proactive issue resolution related to collection issues/ discrepancies • Follow and execute activities assigned by the Collections Team Lead. • Responsible for calling, emailing, & making payment arrangements with customers • Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters • Ensure the completeness and accuracy of invoices in the AR system. • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments • Work closely with key teams such as Credit and Sales in mitigating collection risk • Collaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectives • Provide administration work related to collections, such as preparing adjustment vouchers, statements, and letters • Responsible in responding all internal & external emails within agreed TAT • Escalate unresolved issues to management timely and follow through with issues until the final resolution • Written and spoken ability to communicate in English for Accenture interaction • Attention to details • Must be a good team player • Excellent customer service • Responsibility and accuracy in the completion of received tasks • Flexibility, especially in the period of month quarter year end closing • Excellent interpersonal and communication skills • Time management and organization skills • Ability to work in a multicultural and diverse environment • A natural ability to adapt to change • Excellent working knowledge of MS Office • Demonstrates the ability to work as part of a team • Bachelor s degree preferred • Minimum 2 years of experience in B2B Collections process • Collections License considered beneficial • Good working knowledge of an ERP system; • ORACLE experience would be an added advantage
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts