Service Delivery Manager(kolkata location)

experience 10-15 yrs as project manager / service Delivery Manager
Role Overview The Service Delivery Manager – Cybersecurity will act as the strategic owner of service delivery, ensuring seamless execution of IT and cybersecurity projects while maintaining strong client partnerships. This role blends service ownership, P&L accountability, and technical involvement. You will be expected to not only lead teams but also engage in technical discussions, solution reviews, and hands-on oversight to ensure delivery excellence. What You’ll Do • Delivery Ownership: Manage the end-to-end delivery of cybersecurity and IT infrastructure services with full accountability for timelines, quality, and profitability. • P&L Accountability: Own the financial performance of delivery engagements, ensuring adherence to budgets, improving margins, and optimizing resource allocation. • Technical Engagement: Get involved in technical discussions, design reviews, architecture validation, and troubleshooting where necessary. Collaborate closely with cybersecurity architects, SOC teams, and engineers. • Client Success Partner: Serve as the senior escalation point and trusted advisor for clients, driving satisfaction and long-term relationships. • Governance & Reporting: Establish delivery governance, track SLAs, and provide executive-level reporting on project performance and financial health. • Operational Excellence: Conduct structured project kick-offs, weekly client updates, and daily internal team stand-ups. • Risk & Compliance: Anticipate risks, manage escalations, and ensure compliance with security frameworks such as ISO 27001, NIST, SOC 2.Business Growth: Identify opportunities for cross-selling and upselling during delivery engagements. • Team Leadership: Mentor and manage technical and delivery teams, ensuring effective utilization and skill development. What You Bring • Education: Bachelor’s or Master’s degree in IT, Cybersecurity, or Business Management. • Experience: 10–15 years in IT service delivery/project management, with at least 5 years in cybersecurity or IT infrastructure leadership. • P&L Management: Demonstrated experience in delivery profitability, budget control, and cost optimization. • Technical Edge: Hands-on understanding of cybersecurity technologies and services such as: o SOC operations, SIEM, threat detection & incident response o Vulnerability management, endpoint security, firewalls, cloud security o Compliance frameworks (ISO 27001, NIST, GDPR, SOC 2) • Methodologies: Strong command of Agile, Scrum, and Waterfall. • Leadership: Excellent communication, stakeholder management, and conflictresolution skills. • Tools: Proficiency with project management platforms (Jira, Zoho, Trello, Asana).