Service Delivery Manager

Applies a theoretical knowledge-base to work to achieves goals through own work
-Characterized by specific functional expertise typically gained through formal education -May provide guidance to others as a project manager using technical expertise -Requires specialized depth and/or breadth of expertise -Interprets internal or external business issues and recommends best practices -Solves complex problems; takes a broad perspective to identify innovative solutions -Works independently, with guidance in only the most complex situations -May lead functional teams or projects Functional Knowledge: -Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines Business Expertise: -Interprets internal/external business challenges and recommends best practices to improve products, processes or services Leadership: -May lead functional teams or projects with moderate resource requirements, risk, and/or complexity Problem Solving: -Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions Impact: -Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies Interpersonal Skills: -Communicates difficult concepts and negotiates with others to adopt a different point of view