Posted:1 day ago|
Platform:
On-site
Full Time
Managing a team of customer service employees.
Answer phones and track client's service records
Schedule technician to attend clients complaint at site
Act as liaison between client & company
Respond to any issues that occur during the delivery of services
Maintaining compliance with policies and procedures.
Offering excellent customer service.
Displaying extensive product knowledge.
Overseeing the work of every employee in your team.
Conducting servicequalityassurancesurveys with customers and reporting findings to the staff.
Handling customer complaints brought to your attention.
Motivating the team to perform at their best.
Must be Graduate
Minimum of 2 -3 years experience.
Computer literate.
Management skills.
Excellent customer service and problem-solving skills
Highqualityorganizational skills
The ability to work well under deadlines and to multitask
The ability to build relationships and coalitions within the community
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills
Mepa2z Llp
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