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2.0 - 3.0 years
1 - 5 Lacs
Mumbai
Work from Office
Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today s competitive landscape. Position Title: Service Coordinator Location: Mumbai Position Description The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. The SC is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met. The primary function of the SC is to support the activities of the Customer Engineers (CEs) assigned to him or her or within a particular geographic region or territory. The SC s plan, prioritize, assign, and monitor all open work orders for CEs. Additionally, the higher levels may be required to perform escalation management activities which provide end to end tracking for both field and customer. Key Areas of Responsibility The main duties of the Service Coordinator include the following: Accept ownership of work orders routed to CALL MANAGEMENT Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third party service providers as required. Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Performing predefined start and end of day processes within the CALL MANAGEMENT. Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. Ensuring the correct and timely closure and completion of all work orders At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. Provide parts management/coordination (working with Logistics for SLA S) as assigned Follow Global Call Management tools, process and procedures as documented and posted in GP&S Scope Proactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditions Work Environment The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations The position involves prolonged periods of PC and telephone usage. The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders The Service Coordinator works in a team environment and interacts with multiple internal customers. Reports to the CALL MANAGEMENT Team Leader Education and Experience Requirements Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred Basic PC literacy Keyboard proficiency Understanding of geographical areas and ability to utilize mapping tools for assigning work orders Understanding of Windows-based applications/tools Relationship building skills Excellent communication skills, verbal and written as well as listening skills
Posted 1 week ago
2.0 - 4.0 years
1 - 2 Lacs
Navi Mumbai
Work from Office
Service Coordinator with 3-4 year of experience in manufacturing industries Preparing quotation of clients as per sale team Follow-up with customers Customers query handling & conveying to relevant team Letter Drafting Repairing Machine Quotation Required Candidate profile Leads via phone, email & in-person meeting Understand inbound customer needs & enquiries & appropriate solutions Maintain detailed records of customer interactions & sales activities in the CRM system
Posted 1 week ago
1.0 - 3.0 years
3 - 3 Lacs
Navi Mumbai, Rabale
Work from Office
Coordinate service calls and maintenance schedules for printing machines Liaise between customers and service engineers to ensure timely service delivery Maintain service records and documentation Handle customer inquiries and follow up on service status Prepare service reports and assist in warranty and AMC (Annual Maintenance Contract) management Call up customers to check the parts requirement.
Posted 1 week ago
2.0 - 3.0 years
3 - 4 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today s competitive landscape. Position Title: Service Coordinator Position Description The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. The SC is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met. The primary function of the SC is to support the activities of the Customer Engineers (CEs) assigned to him or her or within a particular geographic region or territory. The SC s plan, prioritize, assign, and monitor all open work orders for CEs. Additionally, the higher levels may be required to perform escalation management activities which provide end to end tracking for both field and customer. Key Areas of Responsibility The main duties of the Service Coordinator include the following: Accept ownership of work orders routed to CALL MANAGEMENT Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third party service providers as required. Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Performing predefined start and end of day processes within the CALL MANAGEMENT. Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. Ensuring the correct and timely closure and completion of all work orders At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. Provide parts management/coordination (working with Logistics for SLA S) as assigned Follow Global Call Management tools, process and procedures as documented and posted in GP&S Scope Proactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditions Work Environment The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations The position involves prolonged periods of PC and telephone usage. The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders The Service Coordinator works in a team environment and interacts with multiple internal customers. Reports to the CALL MANAGEMENT Team Leader Education and Background Education and Experience Requirements Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred Basic PC literacy Keyboard proficiency Understanding of geographical areas and ability to utilize mapping tools for assigning work orders Understanding of Windows-based applications/tools Relationship building skills Excellent communication skills, verbal and written as well as listening skills
Posted 1 week ago
0.0 - 3.0 years
0 - 0 Lacs
noida
On-site
Hiring for Elevator Company Profiles: Service Coordinator Communication: Hindi & English Experience: 0-1 Years Location: Sector 90, Noida. Preference: Female Candidates Only Job Summary: The Service Coordinator is responsible for scheduling maintenance and service calls, managing work orders, and providing exceptional support to both customers and technicians. Key Responsibilities: Schedule and dispatch service technicians for maintenance, repairs, callbacks, and inspections. Maintain accurate service logs and job records in company systems (e.g. CRM). Coordinate with customers regarding service appointments and follow-ups. Monitor technician availability and workload to ensure timely response and SLA compliance. Track open work orders and escalate overdue items as needed. Process purchase orders, service reports, and billing documentation. Support technicians with part orders, technical documents, and general inquiries. Communicate with vendors, suppliers, and internal departments to ensure operational efficiency. Handle customer inquiries, complaints, and service issues promptly and professionally. Ensure compliance with safety policies and industry regulations. Required Skills: Strong organizational and communication skills Proficiency in MS Office and CRM systems Ability to manage multiple projects and deadlines efficiently Interested candidates can share me your CV on the below given details. 7835018323 vimhr29@gmail.com Thanks & Regards, Milan HR Recruiter
Posted 1 week ago
1.0 - 2.0 years
3 - 4 Lacs
Mumbai
Work from Office
Provides technical details and assist sales executives over communication system plan including hardware, software and site requirements Execute Sales order on timely manner. Address customer inquiries in a timely manner. Co-ordinate with client, Update and Identify requirements at site and system Perform activities according to company policies, procedures, protocols and safety standards. Before site visit for installation, send client pre installation visit details, support client in setup, update service in charge timely Diagnose errors or technical problems and determine proper solutions. Assess hardware and software malfunctions by means of diagnostic tools and customer input Analyse and find out exact cause of failure of any part or product as accurately as possible, Investigate and troubleshoot Provide excellent customer service, listening carefully/ Comprehend to customer concerns and addressing issues until customer is satisfied, make appropriate recommendations/briefings Note customer complaints and inform service in charge and service co-ordinator in detail Identify problems and record solutions for reference purposes. Raise Purchase request to undertake vendor or service provider s services. Co-ordinate with vendor till successful work completion Raise Purchase request to undertake vendor or service provider s services. Follow Vendor or service provider s procedure Do not commit any services or part or information without approval of service in charge Generate reports for govt. requirements on timely and accurate basis Collect, maintain and verify documents needed for govt. application process from clients Maintain daily records of server connectivity status for each company Produce timely and detailed service reports as and when required Inform management on product service issues as observed through interaction with clients. Assist service engineers during visits Cooperate with technical team and share information across the organisation Develop documentations for service related issues and resolutions. Educate & train customer representative about the product usage and maintenance. Stay updated on industry standards and technical service knowledge. Build positive relationships with customers, vendors and service provider. Attend ongoing training events sponsored by company or machine manufacturers to stay upto-date on the latest technology and repair options Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools Generate enquiries from same dept. or any other dept. for same or other product at client s place Take customer feedback from client, inform service in charge and service co-ordinator Take enquiries from client, inform service in charge and service co-ordinator
Posted 2 weeks ago
2.0 - 3.0 years
3 - 4 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Position Title: Service Coordinator Position Description The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. The SC is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met. The primary function of the SC is to support the activities of the Customer Engineers (CEs) assigned to him or her or within a particular geographic region or territory. The SC s plan, prioritize, assign, and monitor all open work orders for CEs. Additionally, the higher levels may be required to perform escalation management activities which provide end to end tracking for both field and customer. Key Areas of Responsibility The main duties of the Service Coordinator include the following: Accept ownership of work orders routed to CALL MANAGEMENT Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third party service providers as required. Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Performing predefined start and end of day processes within the CALL MANAGEMENT. Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. Ensuring the correct and timely closure and completion of all work orders At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. Provide parts management/coordination (working with Logistics for SLA S) as assigned Follow Global Call Management tools, process and procedures as documented and posted in GP&S Scope Proactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditions Work Environment The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations The position involves prolonged periods of PC and telephone usage. The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders The Service Coordinator works in a team environment and interacts with multiple internal customers. Reports to the CALL MANAGEMENT Team Leader Education and Background Education and Experience Requirements Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred Basic PC literacy Keyboard proficiency Understanding of geographical areas and ability to utilize mapping tools for assigning work orders Understanding of Windows-based applications/tools Relationship building skills Excellent communication skills, verbal and written as well as listening skills
Posted 2 weeks ago
11.0 - 12.0 years
4 - 5 Lacs
Noida
Work from Office
Reynold India Pvt Ltd is looking for Service Coordinator to join our dynamic team and embark on a rewarding career journey Coordinate and schedule service appointments, installations, and maintenance visits for customers Communicate with customers to gather service requirements, understand their needs, and provide relevant information Assign service technicians or field engineers to service requests based on their availability, skills, and proximity to the customer location Monitor and track service requests, ensuring timely and efficient resolution Maintain accurate records of service activities, including appointment details, customer interactions, and service outcomes Collaborate with internal teams, such as sales, operations, and technical support, to ensure seamless service delivery Coordinate with suppliers and vendors to ensure the availability of necessary parts, equipment, or resources for service visits Provide regular updates to customers regarding the status of their service requests and any changes in the service schedule Respond to customer inquiries and resolve issues or complaints related to service delivery Ensure compliance with service agreements, contracts, and company policies Monitor service performance metrics and key performance indicators (KPIs) to identify areas for improvement Contribute to the development and implementation of service process improvements and customer satisfaction initiatives
Posted 2 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
The Company | Prismbiz Solutions Pvt. Ltd. We enable our clients to become the best at what they do, thanks to our multinational expertise in the area of Marketing, Sales, Procurement, Accounting & Finance, Employee Hoteling, Call Center Support, etc. Our relentless focus on collaborative value creation with our customers enables them to reach a new high in their area of focus. Our Client | Gulf Bio Analytical Group. Established in 1999 in Dubai, United Arab Emirates, Gulf Bio Analytical LLC (GBA), is a recognized leader in providing comprehensive laboratory solutions to the hydrocarbon processing and the analytical and life sciences industries in the Middle East, India, and S.E. Asia. From our headquarters in Dubai and all our regional offices, we can efficiently serve the growing laboratory clientele in these regions. We represent world-leading scientific and analytical equipment manufacturers and partner with them to provide total, value-added, and cost-effective services to our esteemed clientele. All our offices are well-equipped and adequately staffed to handle end-to-end business functions such as sales, service, logistics, distribution, warehousing, accounts, etc. Committed to constantly creating excellence, we are successfully forging ahead with the expansion of our services in the analytical and life science industry both quantitatively and geographically. Work Load Administrator We are looking for a highly motivated, knowledgeable Work Load Administrator to join our Service delivery Team. This is a key position, and, in this role, you will demonstrate your knowledge to support the various clients of GBA. You need to maintain control on scheduling of Engineers in the field plan agreed with customers. so, we are looking forward to a seasoned professional who can make a lasting and positive impact Due to the current pandemic and economic situation in the regions we cover, the growth in volume and profitability of the aftermarket business becomes extremely important. We have to focus on the Efficiency and Utilization of the service delivery team going forward. Roles & Responsibilities • Log Calls in the CRM as soon as a complaint is received via Email / Phone / WhatsApp • Admin and arrange the site visits in the most efficient way to Utilize Time and Minimize Travel • Follow up on Spare Parts raised under Warranty to facilitate visits • Constant Follow up with Engineers and Customers over Phone and Emails • Ensure 100% PM Execution during the Contract Period • Order invoicing as per Contract Terms • Communicate and follow up with third party suppliers & vendors and get the quotations for service/parts/contracts. Qualification/Knowledge/Experience • We are looking for a candidate with knowledge in customer care, procurement or closely related discipline, who is willing to develop his/her career in the fast-growing business: • Strong knowledge and understanding of software packages and technologies used in a typical customer support. • Ability to attend and revert back to customer for the reported issues. • Ability to generate, analyze and interpret data. • Must be able to work under constant deadline and manage multiple sites scheduling. • Excellent oral and written communication skills. • Must have a can-do attitude towards all tasks Prismbiz Sol. Pvt. Ltd. #03, 17th cross, 2nd A Main Rd| Behind Uma Maheshwara Temple| Banashankari Stage II Banashankari, Bengaluru, Karnataka 560070 GST: 29AAJCP3188N1ZK |CIN: U74999KA2017PTC104812 | Tel: +91 080 4611 4555 | Email: contactus@prismbizsol.com
Posted 3 weeks ago
1.0 - 4.0 years
2 - 3 Lacs
Chikmagalur
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.
Posted 3 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Chennai
Work from Office
Job description The Energy business line of Vaisala is working to speed the adoption of wind and solar power around the world through better and more cost effective measurement technologies and information services. We are now looking for a Sales Manager for Renewable Energy Business. In this position the focus region is India and you would be working from our New Delhi India location. Your main responsibility is to be part of the team tasked with developing and growing the sales of Vaisala Renewable Energy business in your region. This role includes prospecting, investigation, consultative selling and assisting our development teams in creating a better offering for our customers. This role requires a highly motivated self-driven person who is willing to work in fast changing conditions. Key responsibilities of the role include: Sell Vaisala suite of Weather Resource Data Tools, Consulting Services and Measurement Equipment to the Renewable Energy market comprised of OEM, IPP and Financial Institutions. Manage assigned Key Accounts in your territory Create and Implement the sales strategy to win new customers Achieving sales budget and Gross Margin targets. To be successful in this role, we re seeking for a candidate with the following qualifications: Strong knowledge of the Renewable Energy (wind and solar) market specifically in the areas of Resource Assessment, Resource Measurement and Renewable Energy production forecasting. 8 years of consultative selling experience with minimum 5 years of successful sales track record in the Renewable Energy sector Knowledge of contract practices for consulting services and capital equipment sales. Good networking and influencing skills Willingness to travel Fluent English You are an outstanding Sales Manager with unstoppable drive. You are competitive by nature with ability to win. You always put the customer first. You also understand that the good co-operation with different stakeholders is a must. Further Information: We offer a challenging work environment in a growing business with competitive compensation and benefits. At Vaisala the successful candidate will have the opportunity to work with interesting, motivated, and professional people within an organization that strongly supports personal growth and continued development. Please submit your application with cover letter, resume/CV and salary request by filling the online application form by June 20, 2017. Industry Electrical/Electronic Manufacturing and Renewables & Environment Employment type Full-time Experience Mid-Senior level Job function Sales Meet Vaisala Media Company Vaisala has been predicting the unpredictable for over 80 years. We are a global leader in weather and industrial measurements, and our technologies can be found in demanding environments from hospitals, national parks and data centers to airports and wind farms all over the world, and beyond, as even the Mars Rover Curiosity is equipped with our sensors. Vaisala plays an invisible yet indispensable role in people s lives worldwide by providing a range of innovative, high-quality solutions and services we simply could not do without. Headquartered in Finland, the company employs 1,600 professionals worldwide and is listed on the NASDAQ OMX Helsinki. Related posts: 35 0 0 Editor - EQ Int'l Media Network Related Posts
Posted 1 month ago
1.0 - 3.0 years
1 - 5 Lacs
Chennai
Work from Office
Job Description: Responsible for framing Solutions for EISBG Design and develop EISBG solution prepositions Developing new Applications and Solution pitch for Business Team Provide up to date technical information , Sales collaterals and Product information to Solution Sales team Responsible for all technical aspects of infrastructure Sales cycle from pre sales discussion , solution design ,pricing and proposals to handover to support & Projects implementation department Resolve Level 3 infrastructure support issues related to design Focusing on meeting the customer s needs Provide the design and cost structure to Business Liaison with industry consultants to understand the technology trends Interact with Product teams to understand Road map and guide in requirement of the region in consultation with Business team Interact with Supply chain to provide specs for cost structure for outsource products Skill Sets & Expertise: Go getter and early opportunity spotter Innovation and creativity Strong Business analysis skills Strong interpersonal skills Team player and good leadership, communication qualities Experience: Around 12~15 Years of total experience in framing Solutions , Min 8 years experience Energy Sector Strong knowledge of Power electronics Hardware and software s Education: Bachelor Degree in Electrical or Electronics Engineering
Posted 1 month ago
2.0 - 3.0 years
2 - 3 Lacs
Vadodara, Gujarat, India
On-site
oordinators are the ones who will record all details happening / planned or done in the given area as regards to all activities like Maintenance, service and Operations Key activities will be in working out Attendance Report for Blue collar employees for salary disbursement, Log-sheets of all locations & every machine to be recorded and sent in soft format (EXL) to Billing team within 3 days of months closing, follow up on open tickets, organize audit functions- Safety, spares and machine status They will help get spares from local vendors for immediate requirements, coordinate with customers for Preventive Maintenance calls, ensure stock of spares/ tires etc. is recorded and physically checked/ reported weekly, expense statements from team to be collected and sent to H.O for approval, all other maintenance bills be paid and recorded as per process defined. Coordinators to help organize travel of senior managers/ engineers and help HR in compliance related issues Coordinators position preference to women candidate Graduate with knowledge of MS office / SAP, willingness to learn, good communication skills in English, Hindi and local language, good analytical skills and experience in reporting through Exl / PPT required.
Posted 1 month ago
5.0 - 10.0 years
16 - 19 Lacs
Kakinada
Work from Office
We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under broad direction, drives service quality excellence, and customer satisfaction and provides guidance in Service Quality (SQ) matters to their employees. Updates and maintains district & global SQ databases to ensure metrics are accurate for reporting purposes. Provides SQ leadership by reviewing and reporting operational performance data, statistics, trends, and opportunities for execution improvement. Monitors and reviews field performance assessments, customer surveys, voice of the customer, and Key Performance Indicators with leadership of the assigned area. Champions the use of the quality management system in the designated area. Investigates accidents, injuries, and incidents within assigned area with the appropriate department, manager, and counterpart. Coordinates and assists with events and related investigation processes. Performs follow-up activities on unplanned events and/or jobs and implements proactive solutions to prevent reoccurrence. Arranges, participates, and monitors local SQ audits and occasional vendor audits. Visits field, labs, shops, and other locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions. Requires a high school diploma and 5+ years of operational or technical experience in Halliburton Product Service Line (PSL) is required. Service Coordinator or similar previous experience is highly recommended. Qualifications Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation . Location Door # 16-22-26, Block # 6, Kakinada, Andhra Pradesh, 533003, India Job Details Requisition Number: 200449 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology Product Service Line: Completion Tools Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.
Posted 1 month ago
10.0 - 15.0 years
9 - 10 Lacs
Hyderabad
Work from Office
Commissioning of chillers and HVAC system Repairing of all type of HVAC equipment. Customer follow-ups and meetings according to schedule. Team management & coordination with Service coordinator for their moments and for any requirements like parts etc. Weekly meeting with Team about concerns like safety, site audits & backlogs. Update to service Manager & coordinator for the monthly plan. Job responsibilities: Responsible for Commissioning & service of Chillers, HVAC. Attending and handling of all models of chillers and Low side equipment complaints as per ASM instructions and Company guidelines. Carrying out the timely PPM for chiller as per Company SOP. RCA for failures and sharing with Quality team & FFL Ensuring of following of EHS as per Trane guidelines. Handling of all customer service requirements. Generating of Leads. Ensuring of Quality job execution and smooth & timely completion of given service tasks. Providing daily report to office & ASM Sharing of Service reports to Deployer with parts requirement. Holding DL of 4-wheeler/2 Wheeler. Ensuring all the safety and vehicle audit requirements followed and honoured. Service Technicians Should have a practical hand-on experience on chillers Installation, Warranty and AMC services. Service Technicians should have operational user experience about MS office, Internet, Mail etc.
Posted 1 month ago
1.0 - 2.0 years
12 - 16 Lacs
Gurugram
Work from Office
An associate will ensure that a clients needs are met, will interact effectively with customers and team members daily, and is typically the first point of contact for clients. Also, the person will be working in different jurisdictional regulations and laws. Our team is dedicated to creating long-term relationships with our clients and business partners, and we strive to provide a personalized and practical approach to our services. We take pride in our industry-leading services and are committed to helping our clients stay compliant with national and international legislation. Does this sound like a team you want to be a part of? Additionally, we provide training, mentorship, and opportunities for growth. If you're ready to take on a challenge and make an impact, CSC is the place for you. What you'll do for us: Work with the team to help manage the contracts, agreements etc by advancing documents through the initial process to its completion; Ensure that all legal templates are updated to reflect current requirements of the clients based on feedback from Legal, Finance & Operations team; Own the documents through Docusign platform; Review documents & flag specific business and legal terms that require approval; Ensure NDAs, MSAs & SOWs are all stored appropriately; Review & data pull of existing contracts to assist in account-level analysis; Required Qualifications: Good customer engagement skills are required; Good documentation and process experience is required; Good written and verbal communication skills is mandatory; High level of attention to detail; Ability to perform under pressure while balancing competing priorities from multiple stakeholders; Interpersonal skills and the ability to work with people at all levels; Discretion when handling confidential information; Preferred Qualifications: Graduate/ Postgraduate in law and commerce/ Business Administration/ Business Studies from reputed colleges/ Semi - qualified CS/ Qualified CS; Have at least 1-2 years of experience
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Mumbai
Work from Office
We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Please Note: This posting is intended to collect candidate information for Halliburton s talent pool, and is not considered an application. By completing the candidate profile, recruiters will have visibility to your information in order to contact you for a future related job opportunity. In addition to providing your information on this posting, we encourage you to create a Job Alert within our career site. The Job Alert allows you to select search criteria for positions that match your interest(s). Once positions are posted that match your search criteria, you will receive an email notification. Job Duties Under general supervision, oversees the SAP process from sales order creation to preparation for delivery and invoicing. Insures accuracy of job related requisitions and communicates with service coordinator on sales order accuracy and secures sign off. Responsible for daily inventory commitment and reconciliation. Troubleshoots and resolves SAP order to cash issues. Create requisitions as required and supports processing and/or transfer of cost to a sales orders or mobile business unit (MBU). Create standing maintenance orders to assign sundry item cost to MBU. May serve as a backup on quote team for quotation creation. May serve as a backup to service coordinator for sale order creation. May perform scheduling of personnel and equipment in sales orders; reports on personnel utilization and equipment and maintains scheduling board. Skills are typically acquired through a high school diploma or similar education and 3 years as a Service Planner I. Must complete the basic intermediate order to cash training course. Promotes safety awareness and environmental consciousness, and complies with all applicable safety and environmental procedures and regulations. Ensures compliance with Health, Safety, and Environmental (HSE) regulations and guidelines. Promotes and takes an active part in the quality improvement process. Qualifications Compensation Information Compensation is competitive and commensurate with experience. Location Opportunities may exist in multiple locations. Job Details Additional Locations for this position: Requisition Number: 198285 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology PSL: Cementing Full Time / Part Time: Full Time
Posted 1 month ago
10.0 - 15.0 years
2 - 6 Lacs
Hyderabad
Work from Office
Commissioning of chillers and HVAC system Repairing of all type of HVAC equipment Customer follow-ups and meetings according to schedule Team management & coordination with Service coordinator for their moments and for any requirements like parts etc Weekly meeting with Team about concerns like safety, site audits & backlogs Update to service Manager & coordinator for the monthly plan Responsible for Commissioning & service of Chillers, HVAC Attending and handling of all models of chillers and Low side equipment complaints as per ASM instructions and Company guidelines Carrying out the timely PPM for chiller as per Company SOP RCA for failures and sharing with Quality team & FFL Ensuring of following of EHS as per Trane guidelines Handling of all customer service requirements Generating of Leads Ensuring of Quality job execution and smooth & timely completion of given service tasks Providing daily report to office & ASM Sharing of Service reports to Deployer with parts requirement Ensuring all the safety and vehicle audit requirements followed and honoured Service Technicians Should have a practical hand-on experience on chillers Installation, Warranty and AMC services Service Technicians should have operational user experience about MS office, Internet, Mail etc
Posted 1 month ago
10.0 - 15.0 years
6 - 7 Lacs
Hyderabad
Work from Office
Repairing of all type of HVAC equipment Customer follow-ups and meetings according to schedule Team management & coordination with Service coordinator for their moments and for any requirements like parts etc Weekly meeting with Team about concerns like safety, site audits & backlogs Update to service Manager & coordinator for the monthly plan Responsible for Commissioning & service of Chillers, HVAC Attending and handling of all models of chillers and Low side equipment complaints as per ASM instructions and Company guidelines Carrying out the timely PPM for chiller as per Company SOP RCA for failures and sharing with Quality team & FFL Ensuring of following of EHS as per Trane guidelines Handling of all customer service requirements Generating of Leads Ensuring of Quality job execution and smooth & timely completion of given service tasks Providing daily report to office & ASM Sharing of Service reports to Deployer with parts requirement Ensuring all the safety and vehicle audit requirements followed and honoured Service Technicians Should have a practical hand-on experience on chillers Installation,
Posted 1 month ago
10.0 - 15.0 years
2 - 6 Lacs
Hyderabad
Work from Office
"Commissioning of chillers and HVAC system Repairing of all type of HVAC equipment Customer follow-ups and meetings according to schedule Team management & coordination with Service coordinator for their moments and for any requirements like parts etc Weekly meeting with Team about concerns like safety, site audits & backlogs Update to service Manager & coordinator for the monthly plan Responsible for Commissioning & service of Chillers, HVAC Attending and handling of all models of chillers and Low side equipment complaints as per ASM instructions and Company guidelines Carrying out the timely PPM for chiller as per Company SOP RCA for failures and sharing with Quality team & FFL Ensuring of following of EHS as per Trane guidelines Handling of all customer service requirements Generating of Leads Ensuring of Quality job execution and smooth & timely completion of given service tasks Providing daily report to office & ASM Sharing of Service reports to Deployer with parts requirement Ensuring all the safety and vehicle audit requirements followed and honoured Service Technicians Should have a practical hand-on experience on chillers Installation, Warranty and AMC services Service Technicians should have operational user experience about MS office, Internet, Mail etc
Posted 1 month ago
5.0 - 10.0 years
2 - 5 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Job profile: 1) AMC Tender monitoring 2) Visits to customers & distributor 3) AMC / Royalty billing 4) Timely AMC actions 5) Preparation of AMC quotation 6) Revenue generation Requirement: 1) Customer relation building ability 2) Fair knowledge of commercial matters 3) High competency in communications with fluency in English & Hindi 4) Able to work independently Location - Andheri (W) Exp - Min 4-5 Years Interested candidate may share Resume on hr2@eecindia.com.
Posted 2 months ago
1 - 6 years
3 - 4 Lacs
Bengaluru
Work from Office
Customer complaints Handling by pone call ( North/AP/Tamilnadu), Verify the complaints and assign the same to technician Regional wise, Verify Warranty and out of warranty complaints, Spare parts: Based on customer spare parts requirement releasing.
Posted 2 months ago
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