Service Coordinator

Job Description

Job Title: Service Coordinator Location: Thaltej, Ahmedabad, Gujarat Department: Service / Operations Job Summary: We are looking for a detail-oriented and proactive Service Coordinator to manage and schedule service activities and ensure effective communication between clients, technicians, and internal departments. The ideal candidate will have strong organizational skills and the ability to handle multiple priorities in a fast-paced environment. Key Responsibilities: Coordinate and schedule service visits, preventive maintenance, and emergency repairs. Act as the central point of contact between clients and the service team. Maintain service records, job logs, and client communication histories. Prepare and share service reports, job cards, and follow-up documents. Monitor service timelines to ensure timely execution and customer satisfaction. Support the service team in inventory management and procurement coordination. Handle customer inquiries, complaints, and feedback professionally. Ensure compliance with safety and quality standards during all service operations. Collaborate with internal teams to resolve technical or operational issues. Required Skills & Qualifications: Graduate or Diploma in Engineering (Electrical/Mechanical) or related field. Prior experience in a coordination or customer support role preferred. Strong communication and interpersonal skills. Good command of MS Office (Excel, Word, Outlook). Ability to work independently and as part of a team. Strong organizational and time-management skills. For more details kindly contact us on hr@gmdtengineering.com or WhatsApp us on 9909939844. Job Types: Full-time, Permanent Pay: ₹23,000.00 - ₹28,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Expected Start Date: 16/06/2025