Posted:20 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Company

The Komax group is a pioneer and market leader in automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

About the Role

For our locations in Gurgaon, India, we are looking for an experienced personality as

Service Coordinator (Gurgaon)

Your remit

  • Coordinate all planned and unplanned service activities with the technician team.
  • Organize and schedule service operations to ensure timely execution.
  • Ensure all required materials (spare parts, wear parts, and special tools) are shipped, prepared, and available on-site before service activities.
  • Monitor the current capacity of the local service organization and maintain the service backlog.
  • Manage service scheduling and dispatching.
  • Maintain clear and professional communication with customers.
  • Handle work order creation, tracking, and closure.
  • Align technician schedules, tools, and resources for efficient service delivery.
  • Resolve service-related issues and escalate when necessary.
  • Maintain accurate documentation and reporting of service activities.
  • Support machine installations, commissioning, and demonstrations.
  • Train customers and operators on machine usage and preventive maintenance.
  • Follow up on payments and spare part orders.
  • Submit timely reports as required.

Your profile

  • Graduate in Engineering
  • 2-8 years experience in a similar role
  • Should possess good communication skills.
  • High level of customer orientation, resilience, and teamwork
  • This role is not on Komax payroll.

    It will be through a third-party vendor.

We offer

A dynamic, flexible person a varied activity with personal responsibility, a contemporary job, advanced employment conditions with good social benefits in an exciting technical environment.

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