Service Coordinator

Role Summary

The CSD Coordinator will be responsible for coordinating customer service operations, project documentation, material follow-ups, and communication between internal teams and customers. The role ensures smooth project execution, timely updates, and adherence to company standards.

Key Responsibilities

• Project Monitoring & Reporting
• Update CSD Project Bar Chart/Gantt Chart and share weekly status with customers in coordination with the Zone Leader
• Track and update material shortage status in the CSD Dashboard.
• Site Coordination
• Daily follow-up with Site Engineers on urgent issues and escalate critical matters to Manager
• Ensure site-related data is shared for MOM and invoice preparation.
• Material & Purchase Follow-Up
• Follow up with Purchase/Stores for material shortages and coordinate with Santosh More (when available).
• Manage material requisition as required.
• Customer Communication & Support
• Receive and record customer calls and forward information to concerned personnel.
• Monitor customer complaints received through the Customer Care email ID.
• Project Documentation
• Create new projects in Arrowsoft for new POs.
• Prepare and send Input Sheets for all new POs and follow up with Design to obtain BOM.
• Prepare CSD quotations as per customer inputs.
• Maintain and update ISO documentation daily.
• Prepare documents required as per company standards before commissioning at site.
• Accounts & Labour Coordination
• Coordinate with Accounts for invoice preparation after receiving MOM from Site Engineer.
• Provide site work completion data of labour to the Purchase Department for issuing PO to labour contractors.

Skills & Requirements

• Strong coordination and communication skills (email & phone).
• Proficiency in MS Excel, project monitoring tools, and Arrowsoft.
• Ability to handle multiple tasks and follow up with cross-functional teams.
• Basic understanding of material flow and documentation processes.
• Customer-oriented approach with attention to detail.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Provident Fund

Work Location: In person