About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
Position Summary:
This position supports the national Service operation with day-to-day administrative duties ensuring there is full coverage across all states and territories for Service administrative tasks. Working with the Service team, this role will ensure the timely management of administration and coordination of service tasks to deliver a high-quality client experience to all end users.
This role will be critical in ensuring the contracts for all Service agreements are maintained and will assist in the delivery of these contracts, in conjunction with state and territory Service team members, where required.
Role and Responsibilities:
- Provide accurate and timely support regarding Service administration duties.
- Create and maintain Service contracts within Diversified CRM & ERP.
- Co-ordinate and book PMI visits for clients based on contract agreement.
- PMI report review and submission.
- Oversight and management of open service calls.
- Assist with extended warranty renewal management.
- Assist with Service call quotations.
- Technician bookings overview.
- Quality assurance and KPI monitoring across contracts.
- Assist with coordinating & record keeping customer equipment repairs and inbound/outbound stock.
- Service travel bookings
- Assist with generating Service reporting.
- Maintain pager assignment roster and weekly assignment of this pager to the State's and Territories' Service Technicians
- Coordinate and maintain the register of technician training scheduling, certifications and onsite inductions.
- Assist with SLA renewal and new opportunity quotations, where required.
- Assist the State's Field Service Technicians and Resident Technicians with administration, as required.
- Assist with creation and distributions of Service specific SWMS, if required by clients for Service jobs.
- Oversight of DLP status for clients with recently completed projects.
- Foster and promote the company, product and brand in the market.
- Promote and live the Company Mission, Vision and Values.
- Comply with Company policies and procedures, including the completion of documents and records.
- Other duties as required.
Qualifications & Education Requirements:Required:
- Diversified online modules regarding WHSEQ and Environment
Desired:
- Certificate III in Electronics & Communications or similar
- Microsoft Suite Trained
- AMX Trained
- BIAMP Trained
- Cisco Trained
- Crestron Trained
- Extron Trained
- Infocomm/AVlXATrained
- Polycom Trained
Skills & Experience Requirements:
- Exceptional customer service skills
- The ability to troubleshoot and provide quick solutions
- High level coordination and administration abilities
- Strong PC skills including understanding Microsoft Word, Excel & Outlook
- Excellent communication (written and verbal) and interpersonal skills.
- A proven track record in technical customer service
- Audio Visual training advantageous but not essential
Additional Notes
Will need to have Australian citizenship work rights to be able to attend Secure Agency sites or access to Secure Agency material.
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
- Multiple medical plan for self and family
- Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
- Paid Time Off and Paid Holidays
- Commuter & Shift Benefits (US / APAC shifts)
To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at careers@onediversified.com.
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.
We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
