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Startek (Aegis Customer Support Services Pvt. Ltd.)
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Senior Work Force Management Executive

Senior Work Force Management Executive

Startek (Aegis Customer Support Services Pvt. Ltd.)

0 - 3 years

|

2 - 3 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

capacity planning rta wfm wfm planning scheduling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage day-to-day operations of the team, ensuring efficient scheduling and planning of resources.
Develop and maintain accurate forecasts to ensure effective capacity planning and resource allocation.
Collaborate with stakeholders to identify areas for improvement and implement process enhancements.
Analyze data to optimize staffing levels, reduce costs, and improve customer satisfaction.
Provide exceptional customer service by responding promptly to queries from customers.

Desired Candidate Profile

0-3 years of experience in WFM Planning & Scheduling or related field (BPO/Call Centre).
Strong understanding of Capacity Planning, RTA (Real-Time Analysis), and Scheduling principles.
Proficiency in using WFM tools such as Workforce Management Systems (WMS) software.

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Startek (Aegis Customer Support Services Pvt. Ltd.)

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