Senior Travel Consultant

As a Senior Travel Consultant, you will be responsible for managing end-to-end travel arrangements for individual and corporate clients. This role demands in-depth knowledge of global travel destinations, fare structures, ticketing systems, and excellent customer service skills. You will also mentor junior consultants, handle high-value bookings, and ensure client satisfaction through expert advice and timely delivery.

Key Responsibilities:

• Client Consultation:

  Understand client requirements and provide tailor-made travel solutions.

• Booking & Ticketing:

  Arrange flights, hotels, transfers, car hire, and travel insurance using GDS systems like Amadeus, Galileo, or Sabre.

• Fare Construction:

  Apply knowledge of fare rules, discounts, consolidator fares, and best deals, especially for complex itineraries.

• Upselling & Cross-Selling:

  Maximize revenue through the sale of travel extras (upgrades, tours, insurance).

• Customer Support:

  Handle pre- and post-booking queries and complaints professionally.

• Team Supervision:

  Guide and support junior consultants, ensuring best practices and quality standards.

• Supplier Coordination:

  Communicate and negotiate with airlines, tour operators, and DMCs for group bookings or special arrangements.

• Administrative Duties:

  Maintain accurate booking records, issue invoices, handle payments, and monitor outstanding balances.

• Compliance:

  Ensure adherence to industry regulations, data privacy laws, and internal policies.

Required Skills and Qualifications:

• Experience:

  Minimum 0–1 years in a travel consultancy or agency role, with international travel exposure.

• Systems Knowledge:

  Proficiency in GDS (Amadeus, Galileo, or Sabre).

• Sales Acumen:

  Strong knowledge of travel products, promotions, and sales strategies.

• Customer Focused:

  Excellent interpersonal and communication skills.

• Attention to Detail:

  Strong organizational and multitasking abilities.

• Geographic Knowledge:

  Good understanding of destinations, visa requirements, and travel advisories.

• IT Skills:

  Competence in Microsoft Office, CRM systems, and booking platforms.

• Languages:

  Fluency in English is essential; knowledge of additional languages is a plus.

Salary & Benefits:

• Salary:

  As per company standards

• Benefits:

  include performance-based incentives,