Senior Technical Support Engineer - Serialization

Company Description

VariTec Consulting is a global provider of IT management services, products, and solutions, delivering innovative technologies across multiple industries. We specialize in IT infrastructure management, Cloud management, custom development & programming, business intelligence, and more. Our holistic approach helps businesses streamline operations, improve efficiency, and harness technology for sustainable growth. At VariTec, we build long-lasting partnerships to drive innovation and achieve business objectives with a commitment to customer satisfaction and strategic expertise.

Role Description

This is a full-time role for a Senior Technical Support Engineer. This hybrid role is based in Hyderabad with some work from home acceptable. The Senior Technical Support Engineer will able to provide technical assistance and issue resolution for our global pharmaceutical compliance and serialization customers. This role is critical in ensuring smooth operation, quick response times, and high-quality support in a regulated environment. of our technology solutions.

Key Responsibilities:

• Provide L1/L2 support for customer issues related to serialization, traceability, and compliance workflows.
• Investigate and resolve issues involving EPCIS events, master data, partner integration, and XML/API communications.
• Work closely with cross-functional teams to escalate and resolve software or configuration issues.
• Support onboarding tasks, master data setup corrections, and root cause analysis (RCA).
• Maintain detailed documentation of tickets, issues, and resolution steps using internal systems.
• Collaborate with global teams to ensure seamless 24/7 support coverage and handover.

Qualifications

• 5+ years of experience in Technical Support, preferably in Pharma or Healthcare IT.
• Strong working knowledge of SQL Server, REST APIs, and integration protocols like SFTP or AS2.
• Familiarity with serialization concepts (GTIN, SN, EPCIS, DSCSA, EU FMD).
• Excellent troubleshooting and communication skills.
• Prior experience supporting enterprise SaaS or compliance solutions is preferred
• Ability to work independently and as part of a team
• Experience in IT management services is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

Additional Details:

• Workdays:

  Sunday to Thursday

• Shift Coverage:

  Aligned with Middle East and/or US time zones (flexibility required)

Interested candidates can apply via LinkedIn or send your updated resume to HR@varitecconsulting.com