Are you a hands-on problem solver with a passion for customer success? Join Ivanti’s global customer support team and help deliver effortless technical support for the world’s leading Everywhere Work solutions. If you thrive on tackling tough software challenges, building trust with customers, and making technology work better for everyone, we want to meet you.
Why this role matters
You’ll be the technical expert who helps organizations unlock the potential of Ivanti’s products—driving solutions that keep systems running smoothly and securely everywhere people work. Your work directly improves how customers experience Ivanti’s cutting-edge software, fuels continuous business improvement, and supports enterprise teams worldwide. By joining us, you’ll be an essential part of a collaborative team that makes a real difference for thousands of businesses every day.What You’ll Do
Resolve technical issues for enterprise customers and partners through our support portal and inbound call queueTroubleshoot and optimize Linux/Unix (LAMP) servers, networking, PKI, virtualization, and SaaS/cloud servicesProvide expert support for Mobile Device Management (MDM) across Apple iOS/MacOS, Android, and Windows devicesPartner with product, engineering, and customer teams to streamline incident resolutionLead efforts to maintain service quality during system outages and escalationsAdvise customers on best practices for deploying and securing Ivanti productsCollaborate across global teams to identify and implement service improvementsWhat You Will Bring
7–10 years’ experience in enterprise IT support or equivalent roleProven hands-on troubleshooting skills in Linux/Unix systems and LAMP stack, or networking, PKI, and virtualizationStrong experience with MDM solutions for Apple, Android, and WindowsPractical knowledge of SaaS/cloud platforms (AWS, Azure, Docker), microservices, and B2B customer supportExcellent written and verbal communication, with a customer-first attitudeBachelor’s degree in computer science or a related field, or equivalent professional experiencePreferred Skills
Experience with DNS, IP networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and email systemsCertifications: Linux, CCNA, MCTS, VCPFamiliarity with Exchange, Active Directory, ISA/TMG, NDES, KDCSQL queries and LDAP server managementUnderstanding of PKI, SCEP, and security best practicesWhy Ivanti?
Flexible schedules: Work where and when you’re at your bestCompetitive compensation & rewards: Health, wellness, and financial benefits designed for you and your familyGlobal, diverse teams: Connect and collaborate with talented colleagues in 23+ countriesLearning & development: Build your career with world-class training and growth opportunitiesEquity & belonging: Every voice counts. Your experiences help us build better solutionsWhat Drives Us
Ivanti’s mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation.It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. To learn more about Ivanti’s Mission and Core ValuesInclusion at Ivanti
Ivanti is proud to be an Equal Opportunity Employer. We are committed to building a diverse team and fostering an inclusive environment where everyone belongs, regardless of background or identity. Need adjustments during the process? Contact talent@ivanti.com—we’re happy to support you.
