Senior Technical Support Engineer

Responsibilities

• Work closely with our AWS Client Services & Analytics team to support them in

fulfilling customer requests on AWS billing

• Responsible for recurring and ad hoc reporting for various internal stakeholders

& customers

• Responsible for monthly, weekly, and yearly billing reports, trend analysis, and

pricing calculations

• Maintain Data Hygiene

• Ensure accuracy and data integrity

• Analyzing all billing procedures and identifying opportunities for improvement

• Develop standard templates, and dashboards for various reporting metrics

• Proactively identify and implement operational improvements,

• enhancements, and system customizations that meet business requirements

• Develop and maintain trackers for various purposes

• Creating innovative Dashboards on the Ticketing tool

Requirements

• 1-3 years experience

• Should be very good in Analytical Skills and MS Excel skills

• Ability to effectively manage multiple priorities and ensure excellent attention

to detail

• Must be an independent thinker and be able to multitask and work in a

fast-paced environment

• Excellent communication skills in English with the ability to articulate complex

topics and interact with stakeholders

• Must be good in Excel, Word, (v lookup, H Lookup, Mail Merge, Pivot table,

Macro etc)

Job Type: Full-time

Pay: ₹400,000.00 - ₹900,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Whats your Current CTC, Expected and NP
• Do you have min 1 + years exp on reporting tools, ticketing tools, creating dashboards?

Work Location: In person