Senior Technical Support Engineer

We are conducting a

Note:

Last date to apply:

Mandatory Details:

• Total Experience:

• Relevant Experience:

• Current CTC

• Expected CTC

• Notice Period

• Available for F2F interview on 11-Jul-25 (Y/N):

Please find the key details below:

• Experience:

  1 to 2 years

• Work Location:

  Pune (Work from Office)

• Key Skills:

  Hardware knowledge, troubleshooting desktops/laptops/servers, ticketing tools, English communication, multitasking.

• Other:

  Flexible to work on holidays & shifts.

Detailed JD attached for reference.

Looking forward to suitable profiles.

Skills required:

• Computer Hardware Knowledge is mandatory.

• Should be well versed with functioning and troubleshooting Desktops, Laptops & Servers. Should know the terminology used.

• Candidate should read, write, and understand English.

• Candidate should be able to multi-tasks.

Roles & Responsibilities:

• Comprehend and audit tech support activities pertaining to computer hardware warranty parts dispatches.

• Provide L2 support to team members for tech support case log audits through email & chat.

• Reviewing web-based dispatch Orders and processing as per set guidelines.

• Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested.

• Validating troubleshooting and correctness of the orders.

• Experience in ticketing tool.

• Experience/Willing to work in providing online support.

• Compliance with company policy, process policy and procedure.

Other Requirements:

• Candidate should be flexible for working on Indian Holidays.

• Schedule Adherence. (Be on time for shift) and flexible to work on any day of the week, in any time window as per the shift assigned and on Indian holidays.

• Should be interested in building a long-term career with the company.

Qualification:

• BE/B.Tech /Graduation (in relevant discipline).