Senior Technical Manager

Company Description

Genzeon is an AI and automation company with deep engineering and data expertise, dedicated to serving the healthcare and retail industry. Our platform solutions, including HIP One, CompliancePro Solutions, and Patient Engagement Solutions, empower organizations to scale innovation and transform outcomes. Genzeon prides itself on being a global community of innovators and problem-solvers with a culture of inclusion, flexibility, and purpose-driven work. With four global delivery centers, we support providers, payers, and healthtech and Retail organizations worldwide.

Job Summary:

• 10+ years of total experience preferably in Retail/E-commerce/Supply chain Domains/OMS. (Mandatory)

• Any OMS/WMS/Ecommerce/Supply chain experience. (Nice to have)
• Strong Project Management Skills.
• Good knowledge of SQL and Databases.
• Good knowledge of Microservices Architecture.

• Ability to do Account mining, work on growth strategy etc.
• Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines.
• Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters.
• Good understanding of SDLC and agile methodologies is a pre-requisite.
• Responsible for multiple project planning, scheduling, cost control, progress reports, quality, and reviews.
• Drive continuous improvement initiatives to enhance processes, methodologies, and tools, ensuring ongoing optimization and innovation in project delivery.
• Proactively identify risks and develop mitigation strategies to minimize project disruptions and ensure successful outcomes.
• Awareness of latest technologies and trends.
• Logical thinking and problem-solving skills along with an ability to collaborate.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Develop supporting documentation and materials including demonstrations, presentations, and other tools to ensure solutions are easy to manage and repeatable.
• Provide technical and other guidance as required to the team and assess the performance of the associates.
• Ensure high customer connect for the project, building processes for all relevant team members to engage with the customer.
• Define and track KPIs to measure project success and regularly report progress to stakeholders.
• Ability to build proposals (RFP’s) for new clients.
• Lead the development of proposals for retail projects, leveraging your expertise to craft compelling solutions that address client requirements and demonstrate value.
• Participate in recruitment process of technical resources.
• Maintain a high level of attention to detail and ensure that project deliverables meet the highest standards of quality.