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R Systems
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Senior Technical Consultant

Senior Technical Consultant

R Systems

3 years

0 Lacs

india

Posted:3 days ago| Platform:

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Skills Required

technology cutting software drive engineering data saas cdp power support optimization integration mapping design configuration deployment crm erp marketing service automate governance compliance training azure communication management certifications ai agile

Work Mode

Remote

Job Type

Full Time

Job Description

R Systems

#Cloud

Work Mode - Remote

Notice Period - Immediate

Mandatory Skills:- MS Dynamics 365, Customer Insights, CDP, Power Platform, Data Integration.

Job Summary:

Dynamics 365 Customer Insights Specialist

Key Responsibilities:

Lead the design, configuration, and deployment of Dynamics 365 Customer Insights solutions.
Integrate data from multiple sources (CRM, ERP, web, social, etc.) into Customer Insights.
Develop unified customer profiles and segments to support marketing, sales, and service initiatives.
Collaborate with stakeholders to define KPIs and build dashboards and reports.
Customize and extend Customer Insights using Power Platform (Power Automate, Power BI, Power Apps).
Ensure data quality, governance, and compliance with privacy regulations.
Provide training and support to internal teams on Customer Insights capabilities.
Stay current with Microsoft updates and best practices for Customer Insights and related technologies.

Required Qualifications:

Proven experience with
Microsoft Dynamics 365 Customer Insights
(minimum 2–3 years).
Strong understanding of
CDP concepts
, customer data modeling, and segmentation.
Experience with
Power Platform
,
Azure Data Services
, and
Dynamics 365 CRM
.
Proficiency in
data integration tools
(e.g., Azure Data Factory, Power Query).
Familiarity with
data privacy regulations
(GDPR, CCPA).
Excellent communication and stakeholder management skills.
Microsoft certifications in Dynamics 365 or Customer Insights are a plus.

Preferred Skills:

Experience in
retail, financial services, or healthcare
industries.
Knowledge of
AI and machine learning
capabilities within Customer Insights.
Ability to work in
Agile environments
and manage multiple priorities.

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