Senior Support Analyst - ITG Real Estate APS - Production Engineer

About Business line/Function:

BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

Within BNP Paribas Group IT, teams are organized in several divisions called APS which are each responsible for a business line.

BCEF

Personal Finance

Payments

Group Functions

Cardif

Real Estate

The current position is to be filled within Real Estate APS team.

CTO Personal Real Estateis responsible of the Production for Real Estate, either Application Production, Infrastructure and/or Production Security. The organization relies on Producers (ITG, BP2I, CIB ITO, Local Producer) for Infrastructure services and platforms. The CTO manages Application Production for Real Estate

Manage Production environment for applications, guaranteeing quality & stability for Business, relying on Data.

Frame & run conditions to consume infrastructure services for applications in a secured mode.

Advice Mtiers to adopt proper technologies means regards to business application needs

The ISPL RE APS team is being built to set-up a global Real Estate APS delivery of services in synergy with teams in France & other international sites of Real Estate APS. Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production.

The mutualized APS team is meant to provide a set of added value technical services to Real Estate business lines, contributing to major IT transformations including infrastructure obsolescence management, infrastructure security updates, modernization of our tools & technologies, automation of our operations thus building a secure and stable production environment.

The ITOps/Production Engineer for the RE APS team will be primarily responsible for technical upgrades, actions on applications infrastructure and some security-related actions, including security and obsolescence patching, server decommissioning, access requests management, etc. Resources will also be responsible for incident, problem & change management.

This team will actively co-ordinate & lead together with France team on different transformation levers of Real Estate Production.

To meet these challenges, the APS team will be using BNP Paribas procedures and processes defined by Paris teams or jointly defined with ISPL teams.

A strong relationship is also to be built between the RE APS team and dedicated business lines teams.

The teams scope will be expanded in the future beyond the first set of described activities depending on business applications needs and the overall BNP Paribas IT organisation.

Responsibilities

Execute requested actions based on defined procedures and processes:

o Deploy OS & middleware Security/Technical Patches

o Decommission un-used servers and middleware.

o Application/Infra Incident/Problem/Change Management

o Application releases and deployment

o Application/Infra Monitoring

o Application/Infra Automation

o Cloud/Kubernetes Administrations

o Scheduling & Monitoring

o Obsolescence management

Coordinate above actions with other teams, especially Paris APS & worldwide application development teams.

Contribute to the knowledge transfer with Paris APS teams.

Contribute to the definition of procedures and processes necessary for the team.

Help build team spirit and integrate into BNP Paribas culture.

Contribute to the regular activity reporting and KPI calculation.

Contribute to continuous improvement actions.

Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope.

Strong Knowledge of ITIL

Strong knowledge IT infrastructure

Strong knowledge on Cloud technologies and experienced in Kubernetes & Containers

Strong Knowledge & experience on technologies like RHEL Linux, Windows, AIX, WAS, CFT and MQ

Experience with System Scripting on tech like Ansible, Shell Script, PowerShell, Terraform

Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Ansible)

Familiarity with Scheduling tools like Autosys, Control M

Familiarity with Monitoring tool like Dynatrace

Familiarity with database technology is required: Oracle and SQL Server

Good written and spoken English.

Measure and identify areas for improving Quality and overall Delivery.

Able to communicate efficiently.

Good Team Player

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Communication skills - oral & written

Creativity & Innovation / Problem solving

Transversal Skills:

Analytical Ability

Ability to develop and adapt a process

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years