As a Systems Engineer Digital Collaboration, you will be responsible for the administration, support, and optimization of Microsoft 365 services, email security gateways, migration tools, and IT service management platforms
The role ensures seamless collaboration, secure communication, and efficient service delivery across the organization s digital ecosystem
Key Roles and Responsibilities:
Administer and manage all Microsoft 365 tenant services, including Exchange Online, Teams, SharePoint, OneDrive, Power Platform, and security/compliance center
Monitor service health, capacity, performance, and incidents through the Microsoft 365 Admin Center and Service Health Dashboard
Implement identity and access management (IAM) integrations including Azure AD, Conditional Access, MFA, and SSO
Manage licenses, roles, and permissions via Microsoft 365 Admin and Entra ID
Apply and monitor compliance policies, retention labels, DLP, and eDiscovery configurations
Support and maintain hybrid Exchange infrastructure, ensuring synchronization and mail routing reliability
Lead and support tenant-to-tenant migration projects, including data migration and post-migration validation
Utilize Quest migration tools (eg, On Demand Migration, Migration Manager) for mailbox, Teams, and SharePoint migrations
Configure and maintain Microsoft Teams collaboration, chat, meetings, and telephony
Coordinate service updates and change management, ensuring minimal disruption during feature rollouts
Document configurations, processes, and standard operating procedures (SOPs)
Provide Tier 2/3 support for M365-related escalations
Collaborate with cybersecurity and infrastructure teams to ensure governance, data protection, and audit readiness
IT Service Management (FreshService & ServiceNow):
Provide Level 2 support and assist Level 1 teams for Exchange Online, Teams, OneDrive, and email gateway tickets
Ensure timely resolution of tickets and adherence to SLA requirements
Maintain ticket hygiene and perform knowledge transfer sessions for L1 teams
Document solutions, update knowledge base articles, and create runbooks
Monitor and analyze ticket trends to identify recurring issues and propose preventive measures
Required Skills & Qualifications:
Strong expertise in Microsoft 365 Administration (ie Exchange Online, Entra ID, Teams, OneDrive, etc)
Hands-on experience with PowerShell scripting
Familiarity with Proofpoint Email Gateway and Quest Migration tools
Working knowledge of Fresh Service and/or ServiceNow platforms
Good understanding of security and compliance principles related to email and collaboration systems
Excellent troubleshooting, documentation, and communication skills
Preferred Qualifications:
Microsoft 365 Certified: Messaging Administrator Associate (MS-203) or equivalent
Experience in tenant-to-tenant migrations and hybrid Exchange environments
Design and maintain Power Automate workflows for business automation
