Senior Solution Engineer

There’s another option. Freshworks. With a fresh vision for how the world works.

Overview

Senior Solution Engineer

Roles & Responsibilities

• Act as a trusted technical advisor to customers—understanding their business challenges, mapping requirements, and crafting solutions that demonstrate the value of Freshworks.
• Lead discovery sessions and conduct engaging product demos that are tailored to each customer’s use case and industry.
• Collaborate closely with Sales, Support, and Implementation teams to ensure seamless handoffs and consistent customer experience.
• Partner with Sales leadership to align pre-sales resources and activities with product revenue goals.
• Prepare technical documentation, RFP/RFI responses, and proof-of-concept (POC) configurations that address customer needs.
• Conduct requirements gathering, analysis, and solution scoping to ensure proposed solutions are technically sound and feasible.
• Evangelize Freshworks’ platform capabilities and best practices to customers and internal teams.
• Continuously improve demo effectiveness and pre-sales processes through feedback, innovation, and knowledge sharing.
• Stay current with product updates, emerging technologies, and competitive landscapes to effectively position Freshworks in customer conversations.
• Be flexible to work with global teams and customers, including US time zones.
  

Qualifications

• 3–7 years

  of experience in Solution Engineering, Pre-Sales, or a similar technical consulting role.
• Proven experience in technology sales or customer-facing roles, with a strong understanding of SaaS solutions and business processes.
• Demonstrated ability to design and deliver impactful demos and technical narratives for SMB customers.
• Excellent problem-solving, analytical, and organizational skills.
• Strong written and verbal communication skills, with the ability to simplify complex concepts for non-technical audiences.
• Experience collaborating cross-functionally across Sales, Product, and Support teams.

• Flexible to work in US shifts

  and manage stakeholders across time zones.

Skills Inventory

• Solution Engineering & Pre-Sales Consulting
• Discovery & Requirements Analysis
• Product Demonstrations & Storytelling
• SaaS Platform Expertise
• RFP/RFI & POC Development
• Cross-Functional Collaboration (Sales, Product, Support)
• Technical Documentation & Process Compliance
• Communication & Stakeholder Management
• Presentation & Customer Engagement
• Continuous Learning & Enablement
  

Additional Information

Fresh vision. Real impact. Come build it with us.