Senior Solution Engineer

There’s another option. Freshworks. With a fresh vision for how the world works.

Role Summary:

Senior Solution Engineer

Key Responsibilities:

Pre-Sales Engagement:

• Collaborate with SMB and mid-market customers to identify business needs and technical requirements.
  

• Conduct effective discovery sessions and design tailored solutions leveraging Freshservice, Freshchat, and other EX offerings.
  

• Deliver high-impact product demonstrations and Proofs of Concept (POCs) aligned with customer goals.
  

• Address technical inquiries and objections with clarity and confidence.
  

Solution Design & Delivery:

• Translate customer requirements into solution architectures and configurations that best utilize Freshworks products.
  

• Prepare technical proposals, SoWs, and RFP/RFI responses ensuring solution accuracy and alignment.
  

• Evaluate opportunity feasibility, highlight potential risks, and suggest mitigation strategies.
  

Collaboration & Cross-Functional Partnership:

• Work closely with Sales, Product Management, Engineering, and Customer Success to ensure a seamless customer journey.
  

• Share field insights and contribute to product enhancements and roadmap discussions.
  

• Act as a trusted technical advisor, supporting regional field teams and customer engagements.
  

Product Evangelism & Continuous Learning:

• Articulate the value proposition and technical capabilities of the Freshworks EX platform to diverse audiences — from IT administrators to C-level executives.
  

• Stay current on Freshworks product updates, integrations, and broader SaaS ecosystem trends.
  

• Proactively upskill in areas like automation, AI, and ITSM workflows to strengthen consultative selling.
  

Qualifications

Qualifications & Experience:

• 4–7 years of total experience

• Proven expertise in creating and delivering engaging demos and POCs.
  

• Strong understanding of SaaS architectures, APIs, integrations, and cloud ecosystems.
  

• Employee Experience (EX)

• Excellent analytical, problem-solving, and presentation skills.
  

• Strong interpersonal and communication abilities to engage both technical and business stakeholders.
  

• Bachelor’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience).
  

• Familiarity with the Freshworks suite (especially Freshservice, Freshchat, or Freshteam) is an advantage.
  

Key Skills:

• Solution Architecture & Technical Design
  

• Product Demonstrations & POC Development
  

• SaaS & Cloud Technologies
  

• Discovery & Requirement Analysis
  

• RFP/RFI Response Preparation
  

• Stakeholder Management & Collaboration
  

• Communication & Presentation Excellence
  

• Analytical Thinking & Problem Solving
  

• Freshworks Product Knowledge (Preferred)
  

• Understanding of ITSM / EX Domains
  

Additional Information

Fresh vision. Real impact. Come build it with us.