Senior ServiceNow Developer

About the job

The ServiceNow team is a multinational team that supports 70 manufacturing sites and all of Sanofi’s locations in 170 countries using ServiceNow.

Main responsibilities:

Solution Design: Lead the design and architecture of ServiceNow solutions to meet business requirements.

Development: Develop, configure and customize ServiceNow applications, modules, and flows. Be familiar with creating and maintainting catalog items, record producers, and order guides.

Integration: Integrate ServiceNow with other enterprise systems and third-party applications.

Configuration: Configure ServiceNow modules, including ITSM, ITOM, HRSD, and CSM.

Scripting: Write and maintain complex script includes, client scripts, business rules, UI policies, and other custom scripts. Strong proficiency in Flow Designer and Workflow Editor required.

Testing and Debugging: Perform thorough testing and debugging of ServiceNow applications to ensure quality and functionality.

Documentation: Create and maintain comprehensive technical documentation for developed applications and processes.

Mentorship: Mentor and guide junior developers, providing technical leadership and support.

Collaboration: Work closely with cross-functional teams, including IT, business analysts, and project managers, to deliver robust solutions.

Best Practices: Implement and promote ServiceNow best practices and industry standards.

Support: Provide advanced support and maintenance for ServiceNow applications, including troubleshooting and resolving complex issues.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 5 years of experience as a ServiceNow Developer, with at least 2 years in a senior or lead role.
• Skills:
• Expertise in JavaScript, HTML, CSS, and other web technologies.
• Deep understanding of ServiceNow platform architecture and components.
• Extensive experience with ServiceNow modules such as ITSM, ITOM, HRSD, and CSM.
• Strong knowledge of REST/SOAP APIs and integration techniques.
• Strong communication and leadership skills

• Clear and effective verbal/written communication

• Active listening and ability to provide constructive feedback

• Critical thinking, Problem-solving & Strategic planning

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications.
• Experience with Agile/Scrum methodologies.
• Familiarity with ITIL processes and best practices.

Proven track record of leading successful ServiceNow projects.

Pursue Progress, discover Extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!