Senior Service Now Developer

Role & responsibilities

• Lead the design, development, and configuration of ServiceNow solutions across ITSM, HRSD, Facilities, and other enterprise modules, ensuring scalable and high-performing implementations.
• Design and develop new application modules, workflows, and automation capabilities using agile (scrum-based) methodologies to meet evolving business needs.
• Develop and maintain robust integrations with external systems leveraging REST APIs, Web Services, Import Sets, Scripted APIs, and MID Server technologies.
• Provide deep technical expertise in Flow Designer, Service Catalog, ServiceNow Discovery, Service Mapping, Automation, Employee Service Center, and Event Management to enhance platform capabilities.
• Partner closely with Solution Managers, Process Owners and Business Stakeholders to refine backlog priorities, analyse user stories, and translate requirements into effective design and technical specifications.
• Ensure custom enhancements adhere to coding standards, architectural guidelines, and ServiceNow best practices, while driving continuous improvement in solution quality.
• Support platform upgrades, clones, and patching activities, ensuring stability, compatibility, and minimal business disruption.

Preferred candidate profile

• 12+ years of ITSM experience
• 8-10+ years of relevant experience in ServiceNow
• Hands-on experience on ServiceNow ITSM, HR and Platform
• Understanding of ITSM and HR Process
• Understanding of Core ServiceNow components
• Understanding Agile Methodologies
• Excellent communication skills- verbal and written
• Excellent analytical skills
• Excellent stakeholder management skills
• Expert level
• ServiceNow ITSM
• ServiceNow HR
• Intermediate Level
• Agile Process
• Influencing Skills
• Basic Level/Preferred
• AI POCs