Senior Service Now Developer

Job Title: Team Lead/ Sr. Team Lead ServiceNow Developer

Location:

ServiceNow professional

Key Responsibilities:

• Provide

  support

  for ServiceNow platform issues, including root cause analysis and permanent fixes.
• Develop and maintain custom applications, workflows, and integrations within ServiceNow.
• Collaborate with process consultants to align platform capabilities with ITIL best practices.
• Manage and optimize ensuring data integrity and alignment with configuration management processes.
• Lead technical discussions and provide guidance.
• Work closely with project managers to support ServiceNow-related project deliverables.
• Perform impact analysis and implement changes following change management protocols.
• Monitor platform performance and implement proactive measures to ensure high availability.
• Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills & Qualifications:

• Proven experience in

  ServiceNow development and administration

  (minimum 7 years).
• Strong understanding of

  ITSM and ITIL frameworks

  .
• Hands-on experience with

  CMDB design, implementation, and maintenance

  .
• Experience in

  process consulting

  and aligning technical solutions with business processes.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
• Excellent troubleshooting and analytical skills.
• Strong communication and stakeholder management abilities.
• ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.

Preferred Qualifications:

• Experience in

  ServiceNow integrations

  using REST/SOAP APIs.
• Exposure to

  Agile and DevOps methodologies

  .
• Knowledge of performance tuning and platform security best practices

Interested candidate can share their resume at- ritesh.singh@gspann.com