Senior Service Now Developer

Why UKG:  

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. Thats what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

The ServiceNow P3 Developer will be responsible for designing, developing, configuring, and maintaining ServiceNow solutions across ITSM, ITOM, SPM, EA, WSD, IRM (Any 2 modules or more) and Integrations. The role requires hands-on implementation experience, strong understanding of ITIL processes, and the ability to collaborate with cross-functional teams to deliver scalable and reliable ServiceNow capabilities.

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Key Responsibilities

Development & Configuration

• Design and implement solutions on the ServiceNow platform using:
• Client Scripts, UI Policies, UI Actions, Business Rules
• Flow Designer & Integration Hub
• Script Includes, Scheduled Jobs, ACLs
• Build/maintain forms, tables, views as required.
• Enhance existing modules and troubleshoot platform issues.

Integrations

• Develop and maintain integrations using:
• REST / SOAP APIs
• MID Server
• Integration Hub spokes
• Troubleshoot integration failures and ensure data integrity.

ITSM / Other Modules Expertise

• Configure, develop & implement modules such as across ITSM, ITOM, SPM, EA, WSD, IRM and Integrations. Ensure alignment with ITIL standards and Enterprise architecture.

Quality & Documentation

• Write technical specifications, test plans, and user documentation.
• Conduct code reviews and adhere to development best practices.
• Support UAT and deployment processes.

Collaboration

• Work with product owners, and architects to understand requirements.
• Provide technical insights and recommendations to improve platform utilization.

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Required Skills & Experience

• 5–8 years of ServiceNow platform experience.
• Strong JavaScript and GlideScript skills.
• Experience with ServiceNow ITSM (mandatory), exposure to any of these 2 modules: ITOM/SPM/WSD/EA/IRM will be good.
• Understanding of web technologies (HTML, CSS, AngularJS).
• Knowledge of ServiceNow update set migration, instance management, and debugging.
• Familiarity with ITIL processes.

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Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) – required.
• ServiceNow Certified Application Developer (CAD) – required.
• CIS-ITSM – required.
• ITIL Foundations certification – preferred.
• Experience working in Agile/Scrum environment.

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Soft Skills

• Strong problem-solving and analytical thinking.
• Excellent communication and stakeholder management.
• Ability to work independently with minimal supervision.
• Strong ownership and accountability.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com