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Description
Job Title: Executive – DMC (Sales & Operations) About the Role: Looking for a skilled and passionate Senior Executive – DMC (Sales & Operations) who will be responsible for both Agent coordination and backend execution of international travel files (FIT, GIT & MICE). This dual-role position requires strong destination knowledge, sales skills, and hands-on experience in handling international DMC operations Key Responsibilities: Sales: Handle incoming travel queries for international destinations (Europe/Asia/Middle East etc.) Prepare and present customized, competitive itineraries for FIT, GIT, and MICE groups Communicate directly with B2B clients or internal sales teams to understand requirements Suggest destination options, inclusions, and unique experiences to enhance proposals Convert leads into confirmed bookings with strong follow-up and client servicing Maintain query logs, conversion ratios, and revenue tracking reports Operations: Coordinate with global DMCs, hotels, transport providers, and other suppliers Finalize services, confirm bookings, and issue all relevant documents/vouchers Ensure smooth execution of the itinerary with proper handholding and ground support Be the single point of contact for issue resolution or last-minute changes during travel Update internal systems with all confirmed details, invoices, and status of files Work closely with finance, visa, and documentation teams to close files accurately Requirements: 3–5 years of experience in international travel sales and/or operations Strong knowledge of key global destinations and DMC products Experience in handling FIT, GIT, and MICE-related travel files Excellent communication, negotiation, and presentation skills Ability to manage multiple files with attention to detail and deadlines Proficiency in MS Office, CRM systems, and travel platforms Positive attitude and team spirit Show more Show less
