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Senior Program Manager

Senior Program Manager

CtrlS

6 - 11 years

22 - 27 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:Just now| Platform:

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Skills Required

Data center management PMP Team management Agile scrum Time management Project management Manager Program Management Infrastructure Customer engagement Revenue collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Objectives of this Role

Strategize, implement, and maintain program initiatives that align with organizational goals.
Develop assessment protocols for continuous evaluation and improvement.
Uphold organizational standards of satisfaction, quality, and performance.
Oversee multiple project teams to ensure program objectives are met.
Manage budget and funding channels for optimal productivity.
Focus on achieving high CSAT & NPS ratings.
Provide monthly uptime reports to clients and conduct service reviews.

Responsibilities

Collaborate with project sponsors, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, resources, work plans, budgets, and timelines for new initiatives.
Optimize program and project team management to maximize return on investment; coordinate and delegate cross-project initiatives.
Identify key requirements from cross-functional teams and external vendors.
Review budgets for infrastructure projects and ensure accountability for achieving business goals and objectives.
Work with other program managers to identify risks and opportunities across multiple projects within the department.
Analyse, evaluate, and mitigate program risks; produce program reports for management and stakeholders.
Ensure timely delivery of projects according to committed CDD timelines (New Deals).
Validate solutions and approve S2D.
Manage customer project delivery related to infrastructure.
Engage in revenue collection and maintain customer engagement on a monthly basis.
Compile and share monthly reports with clients, based on team inputs.

Skills and Qualifications

Master s degree.
6+ years of experience in program management.
Exceptional leadership, time management, facilitation, and organizational skills.
Working knowledge of infrastructure projects (Electrical, Mechanical, and IBMS) delivery and migration.

Preferred Qualifications

Previous experience in program management.
Strong working knowledge of ITIL processes.
Excellent communication skills, both verbal and written.
PMP certification is highly desirable.
Additional certifications in Agile, Scrum, or other relevant frameworks.
Experience with cloud infrastructure and data Center management.
Proficiency in project management software and tools.

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Senior Program Manager