Job
Description
We are seeking a visionary and experienced Senior IT Manager to lead our corporate IT department with a focus on Digital Workplace services. This role will oversee the organizations IT infrastructure, systems, and digital workplace solutions, including data loss prevention (DLP), collaboration tools, and secure access management. The Senior IT Manager will be responsible for driving strategic initiatives that enhance user experience, collaboration, and security while ensuring the delivery of high-quality technology services and support. Key Responsibilities: Strategic Leadership for Digital Workplace: Develop and execute IT strategies and roadmaps specifically for Digital Workplace services, including collaboration platforms (such as Microsoft Teams, SharePoint, etc.), endpoint management, and DLP solutions, ensuring alignment with business objectives. Drive innovation in digital collaboration tools, mobility solutions, and remote access technologies to enhance employee productivity and engagement. IT Governance and Compliance: Establish governance frameworks, policies, and procedures to ensure compliance with regulatory requirements, industry standards, and security best practices, especially around DLP and collaboration tools. Implement governance for digital tools to ensure secure and compliant usage of collaboration platforms and file-sharing services. Infrastructure and Digital Workplace Management: Oversee the design, implementation, and management of the IT infrastructure and Digital Workplace solutions, ensuring scalability, reliability, security, and user satisfaction. Lead efforts to improve and maintain collaboration platforms, ensuring seamless integration and secure usage across teams. Systems Administration and Operations: Manage enterprise-wide systems and applications, including collaboration tools and endpoint security, ensuring optimal configuration and availability to meet business needs. Oversee the deployment and management of digital workplace tools, with a focus on driving adoption and maximizing ROI. IT Security and Risk Management (DLP Focus): Develop and implement IT security strategies, particularly in Data Loss Prevention (DLP), to protect digital assets and sensitive information from breaches and vulnerabilities. Ensure real-time monitoring, incident response, and reporting of potential DLP violations while balancing operational needs with security requirements. Digital Workplace Tools & Collaboration Services: Oversee the implementation, management, and optimization of collaboration services, such as Microsoft Teams, SharePoint, OneDrive, and other tools, to enhance team communication and productivity. Drive initiatives to streamline workflows using automation and integration of collaboration tools with other enterprise systems. Budgeting and Resource Allocation: Develop and manage the IT budget, including costs related to digital workplace solutions and security tools (e.g., DLP, collaboration software). Optimize spending on collaboration services, endpoint management tools, and cloud-based solutions to deliver maximum value. Vendor and Contract Management: Manage relationships with vendors and service providers for digital workplace solutions, collaboration tools, and security software, negotiating contracts and ensuring adherence to SLAs. Team Leadership and Development: Lead and mentor a team of IT professionals focused on Digital Workplace services, DLP, and collaboration technologies. Foster a culture of collaboration, continuous learning, and innovation. Project and Program Management: Oversee IT projects related to the implementation and upgrade of digital workplace technologies, ensuring alignment with strategic objectives and successful delivery within scope and timelines. Stakeholder Engagement and Communication: Collaborate with executive leadership, department heads, and stakeholders to understand their IT and digital workplace needs, communicating strategies, initiatives, and accomplishments effectively. Education & Experience Bachelors degree in Computer Science, Information Technology, or a related field (Masters preferred). 10+ years of progressive IT leadership experience, with expertise in managing digital workplace solutions, collaboration tools, and security initiatives (especially DLP). Strong technical expertise in IT infrastructure, systems administration, networking, security, and cloud-based collaboration technologies. Proven experience with Digital Workplace transformation, driving adoption of collaboration tools, and implementing security measures, including DLP. Excellent leadership skills with a proven ability to inspire and mentor teams in a dynamic environment. Strong problem-solving skills and strategic thinking, with a focus on innovation, security, and enhancing digital collaboration. Certifications ITSM, ITIL, or CISM certifications preferred. Project management certification (e.g., PMP) is highly desirable. Certification or experience in Digital Workplace platforms (Microsoft 365, Google Workspace) and security solutions (DLP, endpoint protection) is a plus.
