Senior Program Manager - After Sales Logistics Systems

About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

Job Summary:

We are looking for an experienced and results-driven Team Leader – Aftersales Logistics Systems to lead a team of engineers responsible for developing, maintaining, and optimizing logistics processes and systems within the After-Sales domain. The role involves overseeing complex, cross-functional, and international projects while ensuring alignment across various markets.

The ideal candidate will bring strong leadership and project management skills, a solid understanding of automotive after-sales systems and processes, and a passion for driving innovation and continuous improvement. The position requires effective stakeholder management, coordination of testing and enhancement activities, and strategic resource planning to meet evolving business needs.

Key Responsibilities

• Lead a team of aftersales engineers in developing and maintaining Logistics processes and systems
• Facilitate large group meetings to build consensus and advance projects.
• Oversee project management, including tools, reporting, methodologies, and best practices.
• Manage team resources: assess project suitability, monitor performance, conduct appraisals, provide feedback, and mentor for development.
• Develop and track project plans, and prepare presentations and reports using MS Office tools.
• Drive innovation and develop competencies to support new and existing business needs.
• Manage and coordinate test activities for all logistics systems, including gathering, documenting, and prioritizing enhancement requests from stakeholders.
• Align and clarify changes related to new system introductions across various markets.

Required Skills and Experience

• Proven leadership in managing technical teams, including competence development and scaling.
• Strong project management skills, with experience handling complex, international projects across multiple domains.
• In-depth knowledge of automotive after-sales systems and processes.
• Commitment to continuous process improvement and delivering high-quality project outcomes.
• German language proficiency and product development experience are advantageous.

Educational Qualifications

• Bachelors/master’s in computer science / mechanical engineering or other related streams of Engineering.

Preferred Qualifications (Good to Have)

• Experience working with Mercedes-Benz logistics systems
• Familiarity with international automotive standards
• German language proficiency (B1 level or above), especially for coordination with German counterparts and technical documentation.
• Understanding of data analytics tools or KPIs related to aftersales performance
• Demonstrated ability to manage cultural diversity in a global team environment.

Why Join Us?

• Be part of a purpose-driven organization that is shaping the future of mobility
• Work on cutting-edge technologies and global projects
• Thrive in a collaborative, diverse, and inclusive environment
• Access world-class infrastructure and continuous learning opportunities

Equal Opportunity Statement

At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.