Senior Program Manager - After Sales Logistics Systems

Job Summary:

• We are looking for an experienced and results-driven Team Leader Aftersales Logistics Systems to lead a team of engineers responsible for developing, maintaining, and optimizing logistics processes and systems within the After-Sales domain. The role involves overseeing complex, cross-functional, and international projects while ensuring alignment across various markets.
• The ideal candidate will bring strong leadership and project management skills, a solid understanding of automotive after-sales systems and processes, and a passion for driving innovation and continuous improvement. The position requires effective stakeholder management, coordination of testing and enhancement activities, and strategic resource planning to meet evolving business needs.

Key Responsibilities

• Lead a team of aftersales engineers in developing and maintaining Logistics processes and systems
• Facilitate large group meetings to build consensus and advance projects.
• Oversee project management, including tools, reporting, methodologies, and best practices.
• Manage team resources: assess project suitability, monitor performance, conduct appraisals, provide feedback, and mentor for development.
• Develop and track project plans, and prepare presentations and reports using MS Office tools.
• Drive innovation and develop competencies to support new and existing business needs.
• Manage and coordinate test activities for all logistics systems, including gathering, documenting, and prioritizing enhancement requests from stakeholders.
• Align and clarify changes related to new system introductions across various markets.

Required Skills and Experience

• Proven leadership in managing technical teams, including competence development and scaling.
• Strong project management skills, with experience handling complex, international projects across multiple domains.
• In-depth knowledge of automotive after-sales systems and processes.
• Commitment to continuous process improvement and delivering high-quality project outcomes.
• German language proficiency and product development experience are advantageous.

Educational Qualifications

• Bachelors/masters in computer science / mechanical engineering or other related streams of Engineering.

Preferred Qualifications (Good to Have)

• Experience working with Mercedes-Benz logistics systems
• Familiarity with international automotive standards
• German language proficiency (B1 level or above), especially for coordination with German counterparts and technical documentation.
• Understanding of data analytics tools or KPIs related to aftersales performance
• Demonstrated ability to manage cultural diversity in a global team environment.