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Cognizant
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Senior Program Director (Global Capability Center)

Senior Program Director (Global Capability Center)

Cognizant

18 - 20 years

3 - 7 Lacs

hyderābād

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

management service development maintenance gcc governance communication design estimation planning timeline tracking measurement metrics portfolio diversity networking training initiation monitoring compliance strategy consulting certifications technology

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Program Director (Global Capability Center)

Location: Hyderabad

Overview:

Join Cognizant as an inspiring leader within the Program & Project Management community. This key role is responsible and accountable for Program Management activities associated with large-scale, complex, multi-service (Application Development and Maintenance, Infrastructure, Business Process, and Digital) programs delivered via offshore delivery centers (e.g., GCC). Successful candidates will not only manage delivery objectives but will also have responsibility for customer satisfaction and the client relationships required for successful program delivery.

Key Responsibilities:

Establishes, executes, and oversees program governance (i.e., stakeholder management, communication ceremonies, benefits management, change management, scope management)
Leads the design, build-out, transition, and operation and continuous improvement of a Global Capability Center
Establishes, executes, and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs)
Ensures tracking/measurement and progress against established measures and metrics (e.g., bid vs did, SLA, and any other operational or contractual measures)
Provides insights on improvements while ensuring adherence to operational best practices
Drives optimal business value through scope management, change management, and communication ceremonies
Supports pursuits (and/or runs them as programs) as required
Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opportunities for the client
Establishes and builds relationships with client and other stakeholders for program and portfolio
Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion
Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools)
Owns the "activation" (or initiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent

Required Qualifications:

18-20 years in strategy, operations, process consulting, stakeholder management, project/ program delivery within legacy modernization or digital transformations
Project/Program training and certifications (PMI/SAFe 5.0/Prince II)
Experience in the set-up and operation of offshore delivery centers
Experience in delivering at least 4 or more complex programs involving teams across multiple geographies
Experience in senior stakeholder management, communication, and relationship
Experience being part of deal solutioning and identifying relevant risks
Can present solutions from the Program Management standpoint
Experience in managing client stakeholders across IT, VMO, and business
Adept with multicultural; multi-geo working teams and stakeholders
Experience in contract management
Program delivery experience involving 3 or more service lines
Experience in delivering Transformational commitments, productivity goals, and offshoring commitments
Experience in delivering domain capability services or niche technology capabilities or new technologies to the market
Experience in leading/managing structured deals, takeover/acquisition, or divesture programs

Required Education: MBA or Master’s degree strongly preferred; Bachelor’s degree required

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Senior Program Director (Global Capability Center)