Senior Product Manager - AI

• Shape and evolve the long-term vision for the

  experience side

  , embedding AI-powered insights to better anticipate customer needs.
• Define a forward-looking roadmap that leverages automation, intelligence, and scalability as our customer base grows.
• Communicate a clear product strategy that balances customer delight with business impact.

Execution & Delivery

• Own the end-to-end product lifecycle — from discovery, requirements definition, and prioritization to launch and iteration.
• Drive architectural advancements to improve

  reliability, scalability, and intelligent automation

  within Contacts systems.
• Partner with engineering and design to deliver

  intuitive, AI-augmented experiences

  across web and mobile platforms.

User-Centric Problem Solving

• Deeply understand customer workflows, pain points, and opportunities for

  AI-driven simplification and automation

  .
• Identify, prioritize, and deliver improvements that

  boost adoption, retention, and satisfaction

  , using data-backed insights.

Cross-Functional Leadership

• Collaborate across product, engineering, design, QA, data science, and go-to-market teams to create cohesive, scalable solutions.
• Act as the

  primary owner and advocate

  for the Contacts product area, ensuring alignment and transparency with stakeholders.

Measurement & Continuous Improvement

• Define success metrics and continuously track product performance against objectives.
• Gather user feedback, analyze usage data, and leverage

  AI-powered analytics

  to refine solutions and maximize outcomes.
• Provide clear, concise updates to leadership on progress, risks, and key decisions.

What You Bring

• 5+ years of professional experience, with 3+ years in

  Product Management for SaaS, CRM, or AI-driven platforms

  .
• Demonstrated success managing

  complex, high-scale products

  that blend backend infrastructure with user-facing experiences.
• Strong technical acumen, with experience partnering on

  architecture, performance, and intelligent automation

  initiatives.
• Ability to thrive in fast-paced environments, balancing

  multiple priorities with clarity and focus

  .
• Excellent communication and stakeholder management skills, with the ability to influence at all levels.
• Passion for solving customer problems and building

  elegant, AI-powered experiences

  that scale.