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ParentPay Group
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Senior Product Configuration Specialist

Senior Product Configuration Specialist

ParentPay Group

0 years

0 Lacs

pune maharashtra india

Posted:3 weeks ago| Platform:

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Skills Required

configuration software technology cutting mobile payments engagement management database agile development onboarding maintenance testing reporting resolve escalation documentation support integration excel word

Work Mode

On-site

Job Type

Full Time

Job Description

Department:

Product

Employment Type:

Permanent - Full Time

Location:

Pune, India

Description

ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.As a Senior Product Configuration Specialist, you will take ownership of complex customer configurations, ensuring the successful onboarding and maintenance of ParentPay Group products to meet client-specific requirements. This is a customer-facing role that combines advanced hands-on configuration work with process ownership and continuous improvement.Key Responsibilities

Lead the configuration and onboarding of complex or multi-product customer implementations.
Take full ownership of Catering Supplier Integrations, managing the process end-to-end, from initial setup and testing, through to go-live and ongoing maintenance.
Work closely with the Programme Manager to build and maintain monthly reporting, to cover team utilisation and performance.
Troubleshoot and resolve advanced configuration issues, acting as the escalation point for the team.
Identify recurring configuration issues and contribute to the enhancement of configuration processes, documentation, and templates.
Develop and maintain configuration guides, checklists, and tools to improve accuracy and efficiency.
Support the refinement of onboarding communications and materials to enhance the customer experience.
Represent the configuration function in discussions relating to system enhancements or supplier integration changes.

Skills, Knowledge and Expertise

Strong written, verbal and interpersonal skills
Excellent organisational skills with the ability to manage multiple projects simultaneously.
Demonstrated experience in product configuration, onboarding, or implementation within a customer-facing role.
Proven ability to troubleshoot complex issues and act as an escalation point.
Experience of being able to work under pressure and to tight deadlines
Good understanding of the business/customer base
Confidence in the use of IT for business purposes including proficiency in Microsoft Office, specifically Excel, Word and Outlook
Pro-active and forward thinking
Demonstrates good numeracy and analytical skills

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Senior Product Configuration Specialist