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Minita Gupta
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Senior Process Manager - B.P.O./ITes (Pune/ Chandigarh )

Senior Process Manager - B.P.O./ITes (Pune/ Chandigarh )

8 - 13 years

|

8 - 14 Lacs

Pune Chandigarh

Posted:2 months ago| Platform:

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Skills Required

Operations Team Handling Process Management Operational Excellence Call Center Operations Bpo Operations Process Improvement Business Process Improvement Voice Process Bpo Non Voice Process Excellence Planning Bpo Process Operations Management Team Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a person as a Senior process manager for a BPO Company in Pune/ Chandigarh Candidate must have experience in Voice Process, preferably Telecom, 8+ yrs, 2 yr exp as Operation Manager, more than 200 FTE Interested Candidate revert back. Required Candidate profile Manage multiple teams Perform audits and quality checks Lead client/vendor reviews/calibrations Specialization – International BPO, Chat/Inbound voice/DTS Shift - Night shift /Flexible 24x7

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