Senior Process Associate

Job Description

We are a UK-based property management company seeking a proactive and confident Voice Agent to work directly with the Managing Director. This is a dynamic, voice-based role involving real-time coordination, communication, and support for day-to-day executive and business activities. The ideal candidate will be highly organized, tech-savvy, and capable of managing multiple responsibilities with

professionalism and discretion.

Key Responsibilities

Assist the Managing Director with:

• Scheduling and diarising appointments
• Drafting emails and correspondence for review and approval
• Voice dictation and follow-up
• Managing LinkedIn profile and activity

Coordinate and Communicate:

• Communicate effectively with the UK team via Zoom, Teams, calls and email
• Coordinate and monitor workloads for both Voice and Non-Voice Agents
• Manage and monitor team communication on WhatsApp groups

Administrative and Marketing Tasks:

• Perform basic social media tasks (posting, engagement, updates)
• Enter data and manage project pipelines efficiently
• Create and send invoices using Xero
• Support general marketing activities for the business

Lead Generation Support:

• Assist in mail-out campaigns
• Conduct canvassing and help with client/site sourcing

Candidate Requirnments:

• 2–4 years of experience in International voice process
• Excellent verbal and written communication skills in English
• Confident speaking skills with a professional tone and clear articulation
• Proficiency in Zoom, MS Office, Google Workspace, and social media platforms
• High level of discretion, time management, and multitasking ability

Job Type : Full Time , Permanent

Pay : 4.20 L to 5.76 L

Benefits :

• Paid Sick Time
• Paid Time Off
• Provident Fund

Schedule : UK Shift

Monday To Friday

Experience: 2 years in an International voice process

2 years in an International cusotmer support process

Work Location : In Person

Job Types: Full-time, Permanent

Pay: ₹420,000.00 - ₹576,000.00 per year

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• UK shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• Do you have 2 years of an International voice experience ?

Do you have 2 years of an International customer support/process associate experience ?

Work Location: In person