Senior Process Associate

Company:

Location:

Compensation:

About KwikTeams

U.S. real estate industry

Listing Coordination, Transaction Coordination (Contract-to-Close), Compliance Review, Digital Marketing, Property Management Support, and Administrative Tasks.

Job Summary

Senior Process Associate

BPO/KPO or real estate support experience

Key Responsibilities

• Handle and deliver day-to-day tasks related to:

• Listing Coordination

  – uploading listings, MLS updates, compliance checks

• Transaction Coordination

  – supporting contract-to-close processes, document management

• Marketing & Admin Support

  – social media scheduling, database updates, lead management, property management tasks
• Ensure tasks are

  completed accurately and within client timelines/SLAs

  .
• Maintain and update client

  CRM systems, project boards, and reports

  .
• Act as a

  support contact

  for U.S. real estate clients—responding to queries, providing updates, and escalating issues when required.
• Collaborate with Operations Managers and team leads for smooth client delivery.
• Maintain

  quality standards

  through regular checks and attention to detail.
• Prepare daily/weekly performance reports (task status, progress updates).
• Participate in ongoing

  training sessions

  to stay updated on U.S. real estate tools, processes, and compliance.
• Identify small process improvements to enhance task efficiency.

Required Qualifications & Skills

• Bachelor’s degree in Business, Operations, Real Estate, or related field.

• 2–4 years of experience

  in process support, operations, or client delivery roles (real estate/BPO/KPO preferred).
• Strong

  English communication skills

  (written & verbal) to interact with U.S. clients.
• Proficiency in

  CRM systems, project management tools, and MS Office/Google Workspace.

• Ability to

  manage multiple tasks

  with accuracy and attention to detail.
• Strong

  time management and organizational skills.

• Comfortable working across

  U.S. time zones

  as per client requirements.

Preferred Qualifications

• Prior experience in

  U.S. real estate support functions

  (listing coordination, transaction coordination, property management).
• Familiarity with U.S. real estate platforms like

  MLS systems, DocuSign, Skyslope, Follow Up Boss, or similar CRMs.

• Exposure to training or mentoring junior associates.

What We Offer

• Competitive salary aligned with market standards.
• Opportunity to work with

  leading U.S. real estate professionals.

• Hybrid work model (after onboarding).
• Professional development and upskilling opportunities.
• A collaborative, supportive team culture.