Senior Process Associate

About the Role:

The Senior Process Associate – AR (DME Billing) will be responsible for managing the end-to-end Accounts Receivable process for Durable Medical Equipment (DME) clients. The role requires handling claim follow-ups, denial management, payment posting, and resolving outstanding issues with insurance carriers to ensure smooth cash flow.

Location: Mohali (On-Site)

Experience: 2–4 years of experience in AR calling / DME billing process.

Key Responsibilities:

• Handle insurance follow-up calls to resolve pending or denied DME claims.
• Analyze denials and rejections; initiate re-billing or appeal processes as required.
• Verify claim status through payer portals and telephonic follow-ups.
• Ensure adherence to HIPAA compliance and company quality standards.
• Collaborate with peers and Team Leads to meet daily/weekly AR targets.
• Prior experience in US shift environment is mandatory.

Required Skills & Competencies:

• Strong understanding of US Healthcare RCM, DME billing, and insurance processes.
• Experience in denial management, claim follow-up, and AR recovery.
• Good knowledge of CPT/HCPCS codes, modifiers, and DME payer rules.
• Excellent communication skills (verbal & written) for US client interaction.
• Working knowledge of billing software such as Brightree, Kareo, or Medisoft preferred.
• Attention to detail, analytical mindset, and ability to work under deadlines.

Why Join Knack RCM:

• Opportunity to work with one of the most trusted and established RCM firms.
• 5-day work week with performance-based incentives.
• Structured growth path for AR Specialists into leadership roles.
• Positive, employee-focused work culture with ongoing process training.