Senior Process Associate

About the Role:

The Senior Process Associate – Physician Billing (AR) is responsible for managing the Accounts Receivable process, ensuring timely follow-ups, resolution of denied or pending claims, and maintaining strong relationships with insurance carriers. The role requires in-depth knowledge of the physician billing process, payer guidelines, and AR recovery techniques to ensure accurate and timely cash flow for clients.

Location: Mohali (On-Site)

Experience: 2–4 years of experience in Physician Billing – AR process.

Key Responsibilities:

• Conduct insurance follow-ups via calls and payer portals to resolve outstanding or denied claims.
• Review and analyze EOBs, remittances, and denials to determine the root cause and resolve them effectively.
• Adhere to HIPAA and company data privacy standards.
• Meet defined quality and productivity benchmarks.
• Provide regular updates on claim status, progress, and challenges.
• Assist new hires or junior team members in understanding AR workflows when required.
• Experience in US night shift environment preferred.

Required Skills & Competencies:

• Strong understanding of US Healthcare RCM, AR follow-up, and Denial Management.
• Knowledge of CPT/ICD codes, modifiers, payer rules, and the physician billing cycle.
• Familiarity with EOBs, ERA, claim adjudication, and appeal process.
• Excellent communication skills (both verbal and written).
• Analytical mindset with attention to detail and ability to handle high-volume claims efficiently.

Why Join Knack RCM:

• Be part of one of the most stable and trusted RCM organizations in the Tricity region.
• Competitive compensation with performance-based incentives.
• 5-day work week with growth opportunities into lead or quality roles.
• Positive and collaborative work environment.