Senior Process Associate

Roles and responsibilities:

• Interpret the emails and documents from French to English
• Interact with business partners in French
• Process transactions to meet and exceed defined service levels of quality, speed and productivity.
• Communicate with customers and internal partners through written correspondence
• Follow up on requests that cannot be immediately resolved
• Build relationships with staff from other departments to ensure queries are responded to in a timely
  

• Escalate issues to management when needed
• Work with management to set daily priorities to ensure prompt and efficient service
• Maintain flexibility in a high speed, demanding team environment
• Identify process improvements to increase efficiencies and streamline processes
• Actively participate in departmental team meetings and other open forums
• Assist in department projects and initiatives as needed
• Solicit and compile information and data related to processing activities
• Using PC application and functions such as Excel and Word to update and load data sets
  

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