So what does a Senior Operations Manager really do? Think of yourself as one of the leadersof your department, so not just anyone is qualified for this role! Here at TaskUs, we make surewe get the best of the best, after all, we are a ridiculously good company so we make sure ouremployees are top notch. Come on now, we need your full attention because it's time to imaginewhat it's like being a Senior Operations Manager.TaskUs is the fastest growing tech-enabled business services company in the world. We exist toprovide ridiculously innovative customer support, AI operations, and content security to theworld's most disruptive companiesWe believe our Frontline employees come first, always. At TaskUs, leaders eat last--in otherwords, we expect you to put your line of direct reports before yourself. We think in terms of#FrontlineFirst because we know good ideas can come from anyone at anytime. That's probablywhy we're ranked 40th on Glassdoor's 2019 "100 Best Places to Work" list.A special place requires special people. Qualified candidates have a sense of humility, anadventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to5, you've found it.We exist to make the world's best companies better. We aim to have fun while doing it.So what does a Senior Operations Manager really do? Think of yourself as one of the leadersof your department, so not just anyone is qualified for this role! Here at TaskUs, we make surewe get the best of the best, after all, we are a ridiculously good company so we make sure ouremployees are top notch. Come on now, we need your full attention because it's time to imaginewhat it's like being a Senior Operations Manager.Imagine yourself going to work with one thing on your mind: in a company like TaskUs, it'smore than just the KPIs if you want to solve business problems through innovation. Asyou tackle your new tasks for the day, you know that it will all lead to one thing that yourdepartment believes in: to provide the best possible customer experience to your clients.As a Senior Operations Manager, you will oversee and direct the activities of a number ofcampaigns along with all Operations Managers, Team Leaders and Staff assigned to hiscampaigns. You will also be responsible for a wide spectrum of responsibilities and must be ableto multitask with ease and proficiency. Along with this, you are also responsible for the regularand often daily interactions with all the company departments/ campaign team leaders and thewhole management team. Maintain an open line of communication between staff and seniormanagement. You will manage and staff the operations assigned. You will also be responsiblefor all aspects of operations which include but not limited to monitoring operations staffing,provide temporary coverage and training; provision of excellent clientele service, problemresolution and the like. What else? Well, you will also develop individual & team goals andimplement a plan to carry out objectives. You will guide Operations Managers in a meeting of allteam & individual goals. Along with this, you must ensure compliance with all establishedpolicies and procedures. You also need to also Assist the Operations Director in craftingoperations procedures.So, do you have what it takes to become a Senior Operations Manager?
Requirements
So, what is it we're looking for? Well, since this is a Senior Operations Manager post, we needsomeone who already has the skills to even call themselves a Senior Operations Manager! Inother words, someone who has at least 3 years of related working experience, preferablysomeone who has experience in being a Senior Manager/Director specializing in BPOOperations and Management or equivalent.We need someone who has handled at least 600 FTEs. Someone with strong computerskills, especially in using MS Office applications and Google applications. We need someonewho's responsible and has a good track record of meeting and delivering targets. Someonewho can articulate him/herself well enough with others, like teammates and clients. Sodefinitely someone with excellent verbal and written communication and customer serviceskills.We need someone who can multitask and work in a fast-paced high-stress environment.Someone who can lead and is great in analyzing situations and data. Someone who has theability to build productive business relationships with clients. Someone who has strongorganizational, analytical and managerial skills. Lastly, we need someone who possesses aprofessional, courteous, and resilient attitude.TaskUs is the fastest growing tech-enabled business services company in the world, deliveringthe customer support, AI operations and content security services that power the world's mostinnovative companies. Listed as one of Glassdoor's "100 Best Places to Work", USA Today's"Best Company Cultures" and "Best Companies for Women" by Comparably, TaskUs is aFrontline-First company that puts its people at the heart of everything they do.TaskUs has been recognized as one of the Inc. "500 Fastest Growing Private Companies inAmerica" for the past seven years consecutively. Founded in 2008 by Bryce Maddock andJaspar Weir, the company raised over $250mm in 2018 from the world's largest private equityfirm, Blackstone.TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India,Taiwan, and Mexico.TaskUs, Inc. is an equal opportunity employer.TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.Req Id: R_2506_8400Posted At: Fri Jun 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
