Senior Operations Manager

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Driving Company Values & Vision:

Leadership/Coaching:

Career Development/Performance & Dialogue

Continuous Improvement:

As a Sr. Manager, Candidate is Responsible for:

• The Candidate will be responsible for a span in the range of 200-250 FTEs. The span can vary depending upon process complexity and stage of business.

• Complete oversight of Operations, Training and Compliance.

• Client relationship management

• Upselling capabilities and performance to add further business & scope of work

• Identify and lead projects of high impact within the business.

• Manage delivery of client’s expectations outlined in the scope of work SOW.

• Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.

• Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility.

• This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs.

• Understand Operations and Corporate Compliance, Policies and Procedures and best practices.

• Respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and timely manner.

• Other duties as outlined by leadership.