Senior Operations Leader

Merkle B2b

20 - 22 years

9 - 14 Lacs

mumbai pune bengaluru

Posted:-1 days ago| Platform:

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Skills Required

global operations client satisfaction operational excellence networking compliance conflict resolution operations leadership management risk management continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

End-to-End Operations Leadership
- Own operations across CXM, D&T and Media/Creative engagements in UKI
- Drive operational excellence, client satisfaction, and continuous improvement
Stakeholder Partnership
- Strengthen relationships with UKI market stakeholders and internal business leads
- Act as the operations voice in strategic conversations, translating business needs into operations outcomes
UKI Engagement & Growth
- Deepen collaboration with UKI teams to scale operations capabilities
- Identify and activate growth opportunities within existing accounts
Global Team Collaboration
- Partner with global operations teams, including EU-based captives and offshore hubs
- Navigate matrixed structures to align operations goals across geographies
Governance & Risk Management
- Implement operations governance frameworks and manage escalations proactively
- Ensure compliance with internal standards, client contracts, and EU regulations (e.g., GDPR)

Required Experience & Skills

Minimum 20 years of operations leadership experience, preferably within CXM, or D&T and/or Media/Creative domains
Proven success in leading global teams and working with EU captives and shared services
Strong understanding of UKI market dynamics and stakeholder expectations
Experience managing multi-practice engagements and navigating complex operations ecosystems
Excellent communication, influence, and conflict resolution skills across cultures
Familiarity with internal operations tools, governance models, and reporting frameworks

Preferred Profile

Currently operating in a senior operations role and looking to expand market ownership
Strong internal network and ability to mobilize cross-functional teams
Passionate about client success, operations innovation, and scaling impact across regions

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